Stock Brokerage Client Care Specialist

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A major financial services provider in Abu Dhabi is seeking a Customer Care Specialist to manage client calls and inquiries related to stock brokerage accounts. The ideal candidate should have strong communication and stock market knowledge. Responsibilities include resolving client issues, educating clients on trading platforms, and collaborating with various departments. Fluent Arabic and English are required for this role.

Qualifications

• Previous experience in a call center, customer service, or stock brokerage environment.
• Ability to work under pressure.

Responsibilities

• Handle incoming client inquiries via phone and email.
• Assist clients with account-related issues.
• Educate clients on trading platforms.
• Resolve client complaints professionally.
• Follow up with clients to ensure satisfaction.

Skills

Excellent communication skills

Knowledge of stock market principles

Fluent in Arabic and English

Strong time-management skills

Tools

Word

PowerPoint

Job description

A major financial services provider in Abu Dhabi is seeking a Customer Care Specialist to manage client calls and inquiries related to stock brokerage accounts. The ideal candidate should have strong communication and stock market knowledge. Responsibilities include resolving client issues, educating clients on trading platforms, and collaborating with various departments. Fluent Arabic and English are required for this role.