Sr. Vehicle Preparation Coordinator | Hertz | Financial Services Rental & Leasing

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading regional business in Dubai is looking for a Vehicle Preparation Coordinator. This role is crucial in enhancing customer experience through effective management of vehicle preparation and team performance. Successful candidates will have a Bachelor’s degree, over 5 years in the automotive industry, and strong communication skills. The opportunity is geared for those ready to drive operational excellence in vehicle servicing.

Qualifications

• Minimum 2 years of experience managing people in a logistical role.
• Over 5 years of experience in the automotive industry.

Responsibilities

• Ensure random checks of 5 vehicles per shift to maintain vehicle cleaning standards.
• Train VPAs on Vehicle Acceptance Criteria and Damage Identification.
• Maintain proper inventory of all materials required for vehicle cleaning.
• Manage yard cleaning as per agreement with Facilities department.
• Promptly record all Lost and Found items in the Lost and Found items Log.

Skills

Professional communication skills

Interpersonal skills

Customer interaction capabilities

Team-building qualities

Education

Bachelor's degree or equivalent

Job description

Job Requisition ID : 171981

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role :

• The Vehicle Preparation Coordinator is tasked with enhancing the overall customer experience by ensuring vehicles prepared by the team meet Hertz standards. This role involves managing car washers, conducting quality checks, overseeing inventory, and reporting productivity, all aimed at efficient vehicle preparation. Success in this role is guided by adherence to established vehicle preparation standards, damage identification processes, and management of lost and found items. Effective communication, leadership, and organizational skills are crucial for driving team performance and maintaining operational excellence.

What You Will Do : Quality Checks

• Ensure random checks of 5 vehicles per shift to maintain Hertz vehicle cleaning standards.
• Report any discrepancies noticed promptly to the Team Leader.
• Train all VPAs on Vehicle Acceptance Criteria, Vehicle Preparation Standard Work, and Damage Identification.

Huddle Board Update

• Update the Huddle board before the start of the shift as per template provided.
• Conduct a huddle with all VPAs before the start of each shift.

Order of Production Bar Update

• Update the Order of Production Bar with required vehicle cards as per business requirements.
• Reconcile the manifest with the excel file maintained by the Shift Supervisor.
• Ensure VPAs select and prepare correct vehicles according to the Substitution Matrix.

VPA Productivity Report

• Ensure VPA productivity report is updated daily.
• Share daily Car Wash report with Team Leader.
• Share productivity report with the Team Leader on a weekly basis.

Vehicle Cleaning Material Procurement and Inventory

• Maintain proper inventory of all materials required for vehicle cleaning and ensure proper stock.
• Coordinate with vendors to obtain materials at competitive rates.

Fuel Management

• Ensure daily entry of Fuel Consumption.
• Perform daily Fuel Consumption Comparison and share report with Team Leader.
• Order fuel as per SOP.

Yard Cleaning Management and Wastewater Management

• Manage yard cleaning as per agreement with the Facilities department.
• Contact waste company for garbage removal from yard.
• Check Tank level and coordinate with vendor regarding wastewater management.
• Receive service reports, handle, and report Trade Waste Discharge Permit Letters.

Lost and Found Items Management

• Promptly record all Lost and Found items in the Lost and Found items Log.
• Manage all items according to Lost and Found standard work procedures.

Admin and Inventory

• Inventory dirty branches to avoid aging vehicles and child seats.
• Perform DSM inventory daily.
• Ensure correct transfers and daily closure of open NRTs.

Required Skills To Be Successful :

• Professional communication and presentational skills.
• Excellent interpersonal skills and emotional intelligence.
• Strong customer interaction capabilities.
• Effective team-building and leadership qualities.

What Qualifies You For The Role :

• Bachelor's degree or equivalent.
• Minimum of 2 years experience managing people in a logistical role.
• Over 5 years experience in the automotive industry.
• Excellent communication, interpersonal, and customer interaction skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.