Sr. Systems Engineer

DataPatrol; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

A cybersecurity solutions provider is seeking a Senior System Engineer in Dubai. In this pivotal role, you will collaborate with sales and technical teams to design solutions and provide ongoing support to ensure customer satisfaction. The ideal candidate will possess a bachelor's degree in a relevant field, proven experience in system engineering, and a strong understanding of cybersecurity technologies. Relevant certifications are a plus. This role emphasizes both client interaction and technical expertise.

Qualifications

• Proven experience in system engineering, preferably in the cybersecurity domain.
• Strong understanding of cybersecurity technologies, including Data and Information Security and Privacy.
• Relevant certifications such as CISSP, CompTIA Security+, Certified Ethical Hacker are a plus.

Responsibilities

• Collaborate with the sales team to identify customer needs and technical requirements.
• Develop and present technical solutions and product demonstrations.
• Serve as the primary point of contact for technical support inquiries from clients.

Skills

Problem-solving

Communication

Collaborative work

Education

Bachelor's degree in Computer Engineering, Information Technology, or related field

Tools

Windows Domain Controller and Active Directory

Microsoft Infrastructure

Virtualization Technologies

Windows Internet Information Services (IIS)

Job description

As a Senior System Engineer at DataPatrol, you will play a pivotal role in our PreSales, PostSales, and support efforts. You will work closely with our sales and technical teams to understand client requirements, design DataPatrol solutions, and provide ongoing support to ensure customer satisfaction. This is a technical role that requires a deep understanding of cybersecurity technologies and a customer‑centric approach.

Key Responsibilities:

• Collaborate with the sales team to identify customer needs and technical requirements.
• Develop and present technical solutions and product demonstrations to potential clients and partners.
• Assist in creating detailed proposals, technical documentation, and BoQ's.
• Serve as a technical advisor during client meetings and presentations.
• Lead the implementation of DataPatrol solution, including system setup, configuration, and integration.
• Work closely with clients to ensure successful deployment and provide technical guidance.
• Troubleshoot and resolve any technical issues that may arise during implementation.
• Conduct training sessions for clients to ensure effective use of our solutions.

3. Customer Support:

• Serve as the primary point of contact for technical support inquiries from clients.
• Provide timely and effective resolution of technical issues and escalations.
• Collaborate with the support team to diagnose and troubleshoot complex problems.
• Maintain accurate records of support interactions and solutions.
• Stay up-to-date with the latest cybersecurity trends, threats, and technologies.
• Continuously enhance your technical expertise and knowledge of our product offerings.
• Share insights and best practices with the team to improve overall capabilities.

Qualifications:

• Bachelor's degree in Computer Engineering, Information Technology, or a related field (or equivalent work experience).
• Proven experience in system engineering, preferably in the cybersecurity domain.
• Strong understanding of cybersecurity technologies, including Data and Information Security and Privacy, Windows Domain Controller and Active Directory, Microsoft Infrastructure, Virtualization Technologies, DataBase Server Management and installation, Windows Internet Information Services IIS.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and presentation abilities.
• Ability to work collaboratively in a team and independently.
• Relevant certifications (e.g., CISSP, CompTIA Security+, Certified Ethical Hacker) are a plus.