Sr. Specialist Logistics Operations

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food and Q-commerce firm in Dubai seeks a professional to enhance order flow and improve operations with Quick Commerce vendors and riders. Candidates should have 2-3 years of experience in e-commerce operations, strong SQL skills, and excellent communication abilities. This role focuses on data analytics, collaboration, and achieving operational excellence. Competitive package and opportunities for growth are provided.

Qualifications

• 2-3 years of experience in e-commerce operations, logistics, or management consulting.
• Strong working knowledge of SQL.
• Strong communication skills, both written and verbal.

Responsibilities

• Leverage data analytics to improve operational performance.
• Collaboration with Quick Commerce teams for data-backed recommendations.
• Responsible for monthly goals and performance metrics tracking.

Skills

Experience in e-commerce operations

Strong communication skills

Stakeholder management skills

Strong working knowledge of SQL

Hands-on attitude

Job description

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers.

Talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can thrive to create a positive impact across the region through the use of our platform.

Job Description

This role will work closely with the regional and local Quick Commerce teams to improve the order flow and handover between Quick Commerce vendors and riders and ensure a seamless, best-in-class customer experience.

What’s On Your Plate?

Data & Analytics

• Leverage data analytics and business intelligence tools to provide actionable insights and improve the operational performance of our Quick Commerce partners.
• Develop data-driven strategies and solutions from large, complex sets of data.
• Own all KPI dashboards and build new tools to improve performance visibility.

Stakeholder Management

• Cross-department collaboration with the regional and local Quick Commerce teams by providing data-backed recommendations to drive platform-wide priorities and goals.
• Work alongside the Regional Logistics team to improve the operational efficiency of our partners by reducing order rejections, quick commerce picking and packing delays, and the handover experience of the order to riders.
• Develop project scopes, timelines, and objectives, involving all relevant stakeholders ensuring technical feasibility.

Operational Excellence

• Responsible for monthly/quarterly goals and targets of all countries within the region.
• Analyze, deep-dive, and find solutions to any potential issue that deviates from goals.
• Define, implement, and monitor procedures together with local teams to improve performance.
• Lead weekly/biweekly meetings with the Quick Commerce teams to follow up on the progress of top
• Track and report performance metrics and SLAs, spot bottlenecks, address them with correct stakeholders, and communicate priorities according to business needs.

Qualifications

What Did We Order?

• 2-3 years of experience in e-commerce operations, logistics field, or management consulting.
• Strong working knowledge of SQL.
• Strong communication skills, both written and verbal. Arabic is a plus.
• Excellent stakeholder management skills: Experience in dealing with members and cross-functional teams.
• Hands-on attitude and willingness to challenge/improve the status quo