Sr. Specialist Content Operations

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery service company in Dubai is looking for a Content Operations Specialist. You'll drive the strategy for on-app content and ensure quality through effective operational processes. The ideal candidate will have over 5 years of experience in operations or product and possess strong communication skills. This full-time position offers a chance to shape the team's future and enhance user experience.

Qualifications

• Minimum 5 years of experience in operations, product operations, or similar.
• Experience in creative space or product ops is a bonus.
• Strong English skills in both written and verbal communication.

Responsibilities

• Drive the Content Ops strategy for on-app content.
• Manage operational processes ensuring quality adherence.
• Collaborate with Product, Brand, and Engineering teams.

Skills

Operations design

Project management

Cross-functional collaboration

Communication

Product operations

Problem-solving

Tools

Airtable

Asana

Jira

Confluence

Job description

Role Summary

We are embarking on an exciting new journey to define 2 additional operational arms within our Product & Tech department: Content Operations. Content Operations (ContentOps) is responsible for managing the lifecycle of talabats brand content involving building the foundation for collaborative workflows across teams optimizing tools ensuring high-quality content reaches our users. Be part of this exciting journey as the Content Operations specialist for on-app content at talabat. You will work closely in defining the new space and scaling the team. This role will work closely with our Content Designers Researchers and our Brand team.

Whats On Your Plate

Operational Excellence

Drive the Content Ops strategy for on-app content content users directly interact with inside the app (e.g. product/menu assets promotional banners etc) by managing workflows from creation to execution of content.

• Manage the operational process on all on-app content products- ensure adherence to quality & ops guidelines
• Developing and maintaining ops workflows for content to ensure timely delivery across teams- improving SLA & guideline adherence
• Proactively identify inefficiencies in process & workflows drive alignment and implement solutions to improve ops efficiency
• Review existing playbooks identify gaps and bring strategic solutions to refine process for the day-to-day work of ContentOps
• Bringing strategic solutions for operational blockers across squads ContentOps and Product Ops ICs who run rollouts drive syncs and manage alignment sessions.

Content Quality Assurance

• Improve on-app content quality through ownership of content performance reporting & insights
• Driving improvement on content quality through strengthening feedback & alignment across teams

Team Collaboration

• Partner with Product Brand and Engineering teams to ensure tooling and automation enhance efficiency.
• Contribute to building a culture of transparency learning and operational discipline
• Drive consistency and best practice in tools such as Airtable Asana Jira Confluence and other collaboration platforms to support visibility and accountability of the Product & Tech org at scale

Qualifications

• Minimum 5 years of experience in operations design / creative xp business operations product product operations or similar role
• Experience in both creative space product ops a bonus
• Ability to manage multiple projects simultaneously.
• Experience in leading cross functional projects and teams
• Ability to navigate ambiguity drive clarity and alignment
• Strong team player with an ability to connect people and teams to our company vision.
• Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced environment.
• A proactive mentality and a desire to make an impact.
• Strong English skills in both written and verbal communication.
• You have a voice that is human personal and matches our Product brand.
• Ability to think like a Product user and be invested in our users needs

Remote Work

No

Employment Type

Full-time