Sr. Relationship Officer - Business Banking - CLU

Dicetek LLC; Fujairah City; On-site; AED 60,000 - 80,000; Full time

Job summary

A financial services company located in Fujairah is seeking an experienced individual for a customer coordination role. Responsibilities include opening accounts, managing customer grievances, and meeting sales targets in SME banking. Ideal candidates should have at least 2 years of experience in liability sales and a strong understanding of customer service. Competitive salary and benefits offered.

Qualifications

• Minimum 2 years of experience in SME banking and liability sales.

Responsibilities

• Coordinate with customers and provide support.
• Open non-borrowing accounts and adhere to targets.
• Manage customer grievances and ensure timely resolutions.

Skills

Customer service skills

Sales skills

Knowledge of liability products

Job description

Job Purpose

• Coordination with customers, Support & Customer Service, Sales, Revenue generation.
• To open minimum 8 non-borrowing accounts in a month.
• Adhere to and achieve the liability / Forex / Operating income targets from the new Bookings.
• To grow the Liability base of Conventional and Islamic Deposits and CASA balances.
• Ensure immediate processing of applications received from customers.
• Ensuring account opening processes and in accordance to policy and procedures of NBF’s of compliance and Risk appetite statement.
• Should have complete knowledge of NBF Liability products and offerings, including Cask management Products.
• Cross sell FX to potential customers to ensure maximum wallet share and liaise with Treasury Dept. to refer such customers.
• To be aware of product offered in the market by competitors and provide constructive feedback on product, process and service improvement.
• Effective management of customer grievances and complaints and timely resolution of the same.
• Ensure that the requisite Operating Income and Average balance targets are achieved from Existing and New to Bank Customer.
• Ensure at all time to safeguard the reputation of NBF and avoid overcommitting and under delivering.
• Maintain transparency with line manager and declare source of referrals.
• Conduct necessary and additional due diligence jointly as a team and ensure only the right accounts as per the Bank’s risk appetite are allowed to onboard.
• At all times ensure that the Bank’s reputation is not put at threat and enhance the reputation wherever possible.
• Whistle blow where necessary to alert team and members to take appropriate corrective action in high risk accounts.
• Assist the team in obtaining necessary documentation from the clients to satisfy the Bank’s due diligence requirements and keep the client account record up to date.
• Ensure careful review of the CPV reports in liaison with RM and any findings on the CPV report addressed prior to onboarding the account.

Work Experience

Minimum 2 years of experience in SME banking and liability sales.