Sr. Manager Special Projects & Performance

talabat; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading food delivery company in Dubai is seeking a Senior Manager – Performance & Special Projects. You will lead a multidisciplinary team to drive performance excellence and oversee operational and strategic functions. The ideal candidate has 8–12 years of experience in performance management and proven expertise in stakeholder management and data analytics tools. This role is critical for aligning cross-functional initiatives with strategic business goals.

Qualifications

• 8–12 years of experience in performance management, strategy, or management consulting.
• Experience managing high-performing teams with a focus on results.
• Strong communication skills to convey complex recommendations.

Responsibilities

• Lead a multidisciplinary team responsible for performance excellence.
• Oversee performance reporting frameworks and ensure high-quality insights.
• Drive collaboration across various departments to execute initiatives.

Skills

Performance management

Stakeholder management

Data analytics

P&L ownership

Change management

Tools

BigQuery

Tableau

Looker

Job description

Role Summary

We are seeking a strategic, analytical, and execution-focused Senior Manager – Performance & Special Projects to lead and scale a high-performing team responsible for driving performance excellence and executing cross-functional strategic initiatives.

What’s On Your Plate?

As Senior Manager, you will drive critical business initiatives, lead a growing team, and collaborate closely with senior stakeholders.

Leadership & Stakeholder Engagement

• Build, lead, and mentor a multidisciplinary team, fostering a culture of performance, accountability, and continuous improvement.
• Serve as the main point of contact for UAE leadership and cross-functional stakeholders on performance and special project topics.
• Influence decision-making by delivering strategic recommendations and ensuring alignment across departments and regional teams.
• Drive collaboration across Logistics, CX, Sales, Marketing, and Finance to ensure successful execution of performance initiatives.

Business Performance

• Oversee performance reporting frameworks and ensure the delivery of high-quality insights across departments.
• Challenge performance against OKRs, functional targets, and budgets, and recommend corrective actions where needed.
• Champion the enhancement of reporting tools, dashboards, and automation initiatives to drive accuracy and scalability.

Advanced Analytics & Strategic Insights

• Lead complex analytical initiatives to uncover root causes behind performance trends and business challenges.
• Translate data into strategic narratives and actionable recommendations for senior leadership.
• Set standards for data integrity, forecasting methodologies, and performance tracking.
• Identify cross‑functional opportunities for operational efficiencies and cost savings.

Special Projects & Strategic Initiatives

• Own the end-to-end delivery of high-impact, cross‑functional initiatives aligned with country and regional goals.
• Scope and prioritize projects, establish clear KPIs, and ensure timely delivery in partnership with internal and external stakeholders.
• Act as the project sponsor or executive lead, aligning execution with strategic outcomes.

P&L Ownership & Forecasting

• Oversee the country-level P&L related to key operational and strategic functions.
• Lead forecasting and scenario planning processes (daily, monthly, annual) to support decision-making and financial discipline.
• Identify revenue and cost optimization levers and proactively drive initiatives to improve unit economics and profitability.

Qualifications

• 8–12 years of experience in performance management, strategy, business operations, or management consulting.
• Proven experience managing and developing high‑performing teams with a focus on results and cross‑functional collaboration.
• Strong stakeholder management and influencing skills, with experience engaging with senior leadership and cross‑market teams.
• Expertise in financial modeling, P&L ownership, and business forecasting.
• Advanced proficiency in data analytics tools (e.g., BigQuery, Tableau, Looker).
• Exceptional communication skills with the ability to distill complexity into clear business recommendations.
• Demonstrated ability to lead change, manage ambiguity, and thrive in a dynamic environment.
• High degree of curiosity, initiative, and ownership.

Location: City Walk, Dubai.