Sr. Manager Special Projects Kitchens

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading local delivery platform in Dubai is seeking a Senior Manager for Special Projects & Performance. The role requires analyzing business performance, preparing data-driven insights, and conducting market analyses. Key responsibilities include reporting on business performance, leading special projects, and driving growth management initiatives. Ideal candidates should have strong analytical skills and experience in financial modeling, with familiarity in tools like SQL and Tableau.

Qualifications

• Experience with financial modelling and PnL analysis strongly preferred.
• Ability to drive innovation and impact.
• Strong problem-solving skills with a focus on data-driven decisions.

Responsibilities

• Analyze data and identify key trends in talabat’s performance metrics.
• Communicate findings and present reports to senior management.
• Lead special projects and ensure alignment with strategic goals.

Skills

Analytical Mindset

Stakeholder Management

Cross-Functional Collaboration

Thought Leadership

Curiosity

Tools

SQL

BigQuery

Looker

Tableau

Job description

Company Description: talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

Senior Manager, Special Projects & Performance role is part of the Talabat Kitchens organizational structure. The role involves analyzing talabat’s business performance, preparing data-driven insights for senior management, conducting in-depth market analyses to unlock topline and bottomline opportunities, leading special projects, and ensuring talabat is on track to hit PnL targets.

What’s On Your Plate?

This role will help drive strategic projects and generate insights for the business. The individual will be working very closely with senior management and be responsible for four main scopes:

Reporting Business Performance

• Analyze Data: Dive into talabat’s performance metrics, identifying key trends, anomalies, and areas for improvement.
• Prepare Reports: Create comprehensive and insightful reports for senior management, highlighting key drivers of change and actionable insights.
• Communicate Findings: Present findings in a clear and concise manner, often translating complex data into understandable recommendations for decision-makers.

Conducting Analytical Deep Dives

• Country-Specific Analysis: Perform detailed analyses of different talabat markets, focusing on identifying turnaround opportunities, growth and profitability areas.
• Cross-Functional Collaboration: Work with various departments to understand and address cross-functional issues impacting business performance.
• Strategy Development: Develop and recommend strategies based on analysis to improve overall performance and achieve business objectives.

Special projects

• Launching new products: Develop business use cases with innovative ideas and bring them to life by working on their implementation, ensuring they align with strategic goals and add value to the business.

Sales & Revenue Performance

• Develop and monitor performance scorecards for kitchen sales (by brand, cuisine, and location).
• Identify underperforming brands or kitchens and drive corrective action plans with the commercial team.
• Set and track revenue growth targets, order frequency, and conversion KPIs for each kitchen site.
• Partner with account to optimize brand mix, pricing, and promotions to maximize kitchen utilization.

Sales & Revenue Performance

• Build and implement operational performance dashboards (e.g. order prep time, dispatch time, kitchen uptime).
• Conduct monthly kitchen performance reviews with cross-functional stakeholders (operations, commercial, marketing).
• Benchmark operational KPIs across countries and identify best practices to improve productivity and reduce waste.
• Track and improve partner satisfaction (brands operating in kitchens) through performance SLAs and feedback loops.

Growth Management

• Support new kitchen launches by setting up baseline KPIs and performance tracking systems from day one.
• Collaborate with marketing and demand teams to drive order growth and kitchen capacity utilization.

Continuous Improvement & Reporting

• Develop a performance governance framework and standardize reporting across regions.
• Automate data collection and reporting processes for faster, more accurate decision-making.
• Champion a data-driven performance culture across the kitchens team, ensuring accountability to KPIs.

What Did We Order?

• Thought Leadership ability to drive innovation and impact
• Analytical Mindset strong problem-solving skills with a focus on data-driven decisions
• Curiosity eagerness to learn, explore, and drive creative solutions.
• Stakeholder Management skilled in engaging and managing diverse stakeholder interests
• Cross-Functional Collaboration effective in working with teams across different functions to achieve common goals
• Experience with financial modelling and PnL analysis strongly preferred
• Experience using SQL, BigQuery, Looker, Tableau strongly preferred