Sports Operations Manager

Modon; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading facilities management organization in Abu Dhabi seeks an experienced Operations Manager to oversee venue management, ensure compliance with health and safety regulations, and enhance customer service. Candidates should have a Bachelor's degree, over 3 years of experience in operations, and strong engagement with sports venue logistics. French language proficiency is a plus. This role offers an opportunity to lead a dedicated team in delivering exceptional service and maintaining high standards.

Qualifications

• Bachelor's degree required.
• 3+ years of experience in operations or event venue.
• Fluent in English; Arabic is a plus.

Responsibilities

• Manage staffing and team operations.
• Oversee implementation of programming and booking systems.
• Ensure compliance with health & safety regulations.

Skills

Operational management

Customer service

Health & Safety compliance

Relationship management

Training and induction

Education

Bachelor's degree in Sports Management

IOSH Managing Safely

Job description

Operational Management

• Manage staffing, policies, procedures, and work planning for the operations team.
• Supervise cleaning, maintenance, recycling, & FM contracts during event and non-event periods.
• Oversee H&S protocols, customer service standards, and quality management systems.
• Manage cleaning stock control, including ordering supplies & ensuring COSHH compliance.
• Manage the venue’s merchandise, including ordering supplies and stock control.
• Maintain and update induction and training records for all staff.
• Act as the venue’s lead environmental champion.

Programme Delivery

• Oversee and manage the implementation and smooth running of the venue’s point of sale activity, programming, ticketing, and booking systems.
• Liaise with relevant sporting and government statutory bodies on venue-related matters.
• Work with other venue managers to program, set up, and deliver the venue’s activities.
• Develop, liaise, and maintain positive relationships with all Modon staff.

Health and Safety

• Ensure the Venue’s and Modon's health & safety regulations are met by all employees.
• Monitor the health & safety compliance for contractors while working at the venue.
• Safeguard the health, safety, and welfare of staff, visitors, and contractors through the operations team.
• Conduct, maintain, and manage the reviews of the venue’s SOPs, EAPs & risk assessments and daily/weekly/monthly venue check sheets.

Customer Service Team Leadership

• Ensure a first-class service delivery through the customer services and operational team.
• Foster strong customer relationships with all venue staff and customers.
• Evaluate the operational team’s performance following the Modon processes.

Staff Induction and Training

• Oversee Modon corporate and venue-specific inductions tailored to all venue job roles.
• Maintain staff’s training matrix, ensuring employees receive internal and external training in a timely fashion.

Ensure accurate training records for FM cleaning staff, including safety requirements.

Qualification

• Bachelor's degree in Sports Management, Business Administration, Facility Management, or related field.
• Related leisure, sporting, recreational, educational, or vocational qualification (Essential).
• IOSH Managing Safely (Desirable).

CPR, AED, and First Aid certified (Desirable).

Experience

• 3+ years of experience in operations and/or event venue, ideally in sports.
• Strong knowledge of sports venue logistics and customer service standards.
• Sporting venues management & sports team operations.
• Fluent in English, Arabic is a plus.
• Working with external contractors.