Speciality Outlet Manager

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 50,000 - 75,000; Full time

Job summary

A leading hospitality establishment in Ras Al Khaimah is seeking a Specialty Outlet Manager. In this role, you will oversee the operations of the Food & Beverage outlet, ensuring customer satisfaction and quality service while achieving financial goals. Candidates should possess a relevant university degree and a minimum of two years of experience in a similar role, preferably in the Middle East. Effective communication and a passion for quality service are essential.

Qualifications

• Minimum of two years experience in a similar role preferred in the Middle East.
• Computer literate with effective communication skills.
• Excellent command of written and spoken English.

Responsibilities

• Prepare schedules for all employees according to the forecast.
• Conduct regular training sessions with the assigned team.
• Evaluate the performance of the assigned team.
• Ensure timely set up of the assigned outlet.
• Maintain a professional relationship with outlet patrons.
• Ensure highest possible cleanliness and maintenance standards.

Skills

Effective Communication

Planning for Business

Customer Focus

Teamwork

Drive for Results

Education

College/University degree

Job description

Job Description

We are currently seeking ambitious, dynamic, self‑motivated Food & Beverage professionals who assist in organizing and directing a team that develops top quality food & beverage products with prompt, accurate, and personalized service.

As a Specialty Outlet Manager you are responsible for the short‑ and long‑term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting or exceeding financial goals. Your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with departmental SOPs
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlet’s promotional activities

Education, Qualifications & Experiences

You must be a college/university degree graduate with a minimum of two years experience in a similar role with preferable previous experiences in the Middle East. You should be computer literate with effective communication skills and an excellent command of written and spoken English.

Knowledge & Competencies

The ideal candidate will be a hands‑on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess the following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results