Specialist Vendor Operations - Key Accounts

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery platform in Dubai is seeking a Specialist Vendor Operations to enhance Local Shops operations across multiple countries. The role includes improving operational metrics, vendor onboarding, and collaborating with markets. Candidates should have at least 2 years of operational experience and strong vendor knowledge. This position offers an opportunity to drive performance improvements within a dynamic team.

Qualifications

• 2+ years of experience in an operational role.
• Ability to document processes and guidelines.
• High ownership and a keenness to learn.

Responsibilities

• Support regional & local operations teams to improve operational metrics.
• Track operational process and performance across markets.
• Collaborate with market VC's for best practices.

Skills

Vendor operational knowledge

Data analysis

Problem-solving

Communication skills in English

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for a Specialist Vendor Operations to join the team and focus on growing our Local Shops (Non Food Vertical). The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

Responsibilities

• Support regional & local operations teams to improve operational metrics & setting vendors up for success
• Track operational process and performance across markets such as new vendor onboarding, auditing of catalog clean up, inventory integrations, picker performance, etc
• Support local markets with processes / initiatives that are outside of BAU tasks
• Track compliance of BAU processes and tasks for local markets
• Support local markets with performance analytics, sizing of opportunities and market projects
• Daily review of performance & monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability & prices
• Creating basic processes such as device allocation, uniform ordering, etc
• Collaborate with market VC's for best practices and lessons learned
• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed

Qualifications

• 2+ years of experience in an operational role
• Strong vendor operational knowledge
• Ability to document processes and guidelines
• Ability to work with data and highlight key insights
• Confident solving minor issues efficiently, and understanding which issues require escalation and proposing documents/changes to mitigate
• Understanding of grocery operations
• High ownership and a keenness to learn
• Strong communication skills in English