Specialist - Private Banking Service National

Tanqeeb; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Emirates Islamic, a leading UAE Islamic bank, is seeking a customer‑focused team member to support Relationship Managers in Private Banking. You will handle Basic Banking requests and manage client accounts and documentation under RM supervision.

Ideal candidates have an undergraduate degree and 1–2 years of banking experience, with attention to detail, compliance awareness, and a professional customer‑service mindset.

Qualifications

• Undergraduate degree or equivalent.
• 1-2 years banking experience preferred in customer care/service.
• Advanced knowledge of Basic Banking products and processes.
• Good understanding of Compliance, Due Diligence and AML procedures.
• Diligent with attention to detail and professional behavior.

Responsibilities

• Manage client accounts and execute basic banking transactions.
• Coordinate with Operations, Credit, Compliance to support RMs.
• Apply checks and controls per bank policies under RM supervision.
• Communicate with clients on minor operational matters.
• Ensure client confidentiality and accurate documentation.
• Prepare basic documentation and maintain client records.
• Ensure complete information is provided before submission.
• Assist senior team members as required.

Skills

Basic Banking knowledge

Customer service

Compliance awareness

Attention to detail

Education

Undergraduate degree

Job description

Job description

Organisation Unit Purpose:

Private Banking focuses on the development and management of high-Net-Worth individual accounts by offering both assets and liabilities solutions. The unit leverages on the skills, knowledge, and expertise of its staff to grow the portfolio and increase its contribution to the overall development and profitability of the bank. Front Office staff are the main point of contact for all clients and the key in generating the income for the Private Bank. Presently, it consists of 1 market/team in Head Office under Private Banking.

Job Purpose:

The position holder’s main responsibility is to support Relationship Managers and their clients. The position holder handles all client requests pertaining to Basic Banking products & services (e.g., transactions, cheque books, fixed deposits, statements, etc.) and manages the client’s accounts and their documentation requirements.

Key Responsibilities:

• Manage client’s accounts and execute Basic Banking transaction requests (transfers, cheques clearing, cash transactions, opening, closing and renewal of Fixed Deposits, etc.)

• Coordinate with Operations, Credit, Compliance, and other relevant departments to support the RM’s to execute client instructions.

• Exercise appropriate checks and controls as per Bank’s policies under the RM’s supervision.

• Communicate directly with the client on minor operational matters.

• Ensure Client Confidentiality and related processes.

• Prepare basic documentation (e.g., IOSIR, compliance, account opening forms, etc.) and keep client records.

• Ensure complete and accurate information is provided in all client documentation, before submission to operations and other departments, under the RM’s supervision.

• Assist other (senior) team members as and when required.

Requirements & Skills:

• Undergraduate degree in a relevant field or equivalent

• Minimum 1-2 years banking experience preferably in a customer care, Service environment.

• Advanced knowledge of Basic Banking products & services as well as associated operational processes

• Good understanding of Compliance, Due Diligence and Anti-Money Laundering Acts as well as standard banking procedures

• Diligent with an attention to detail / Customer Service attitude and professional behavior

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.

Preferred candidate

Nationality

United Arab Emirates