Spa Therapist

21c Museum Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious beach resort in Ras Al Khaimah is seeking a Spa Practitioner to provide a variety of treatments and maintain excellent guest relations. The ideal candidate will demonstrate professionalism, discretion in handling guest concerns, and ensure a positive experience for all visitors. Responsibilities include escorting guests, advising on treatment procedures, and maintaining guest history files.

Qualifications

• Ability to provide a range of spa treatments using professional techniques.
• Strong communication skills to greet and assist guests.
• Ability to handle guest concerns and maintain a professional demeanor.

Responsibilities

• Provide guests with thorough and knowledgeable range of spa treatments.
• Escort all guests to changing rooms, retail area, or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to guests' concerns with discretion.
• Advise incoming guests on treatment procedures and billing information.
• Communicate guest requests to relevant departments and co-workers.
• Maintain positive guest relations at all times.

Skills

Professional draping techniques

Guest relations

Discretion and urgency

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions and billing information.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and Heartists.
• Maintain guest history files.