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Spa Therapist

Accor

Ras Al Khaimah

On-site

AED 20,000 - 30,000

Full time

30+ days ago

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Job summary

A luxury beach resort in Ras al-Khaimah seeks a Spa Therapist to provide exceptional spa treatments and maintain positive guest relations. The ideal candidate will have strong communication skills, professionalism, and a focus on guest needs while assisting with various procedures. Join a passionate team dedicated to providing a memorable experience for all guests at the resort.

Qualifications

  • Experience in spa treatments and customer service is a plus.
  • Ability to maintain professionalism in all situations.
  • Strong attention to detail and guest needs.

Responsibilities

  • Provide thorough spa treatments using professional techniques.
  • Greet and assist guests with their appointments.
  • Respond to guest concerns with discretion and urgency.
  • Maintain positive relations with all guests.

Skills

Guest service orientation
Communication skills
Professional demeanor
Job description
Company Description

Sofitel Al Hamra Beach Resort

Job Description
  • Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
  • Escort all guests to changing rooms, retail/relaxation area or next appointment.
  • Greet all arriving and departing guests in treatment areas by name.
  • Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
  • Advise all incoming guests of treatment procedures, special instructions and billing information.
  • Communicate guest request preferences to relevant departments and co-workers.
  • Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
  • Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
  • Accommodate VIP guest preferences.
  • Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
  • Maintain the confidentiality policy for all guests and Heartists.
  • Maintain guest history files.
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