Spa Therapist

Accor; Ras Al Khaimah; On-site; AED 20,000 - 30,000; Full time

Job summary

A luxury beach resort in Ras al-Khaimah seeks a Spa Therapist to provide exceptional spa treatments and maintain positive guest relations. The ideal candidate will have strong communication skills, professionalism, and a focus on guest needs while assisting with various procedures. Join a passionate team dedicated to providing a memorable experience for all guests at the resort.

Qualifications

• Experience in spa treatments and customer service is a plus.
• Ability to maintain professionalism in all situations.
• Strong attention to detail and guest needs.

Responsibilities

• Provide thorough spa treatments using professional techniques.
• Greet and assist guests with their appointments.
• Respond to guest concerns with discretion and urgency.
• Maintain positive relations with all guests.

Skills

Guest service orientation

Communication skills

Professional demeanor

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions and billing information.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and Heartists.
• Maintain guest history files.