Spa Therapist

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort in Ras al-Khaimah is seeking a Spa Therapist to provide a knowledgeable range of spa treatments and maintain excellent guest relations. The ideal candidate will have a professional demeanor, assisting guests with their needs and accommodating VIP preferences while ensuring confidentiality and respect at all times.

Responsibilities

• Provide guests with thorough and knowledgeable range of spa treatments.
• Escort all guests to changing rooms and relaxation areas.
• Greet all arriving and departing guests by name.
• Receive and respond to all guests concerns and comments.
• Advise guests of treatment procedures and billing information.
• Communicate guest request preferences to relevant departments.
• Maintain positive guest relations at all times.
• Accommodate VIP guest preferences.
• Practice professionalism with management and guests.
• Maintain guest confidentiality and history files.

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions and billing information.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and Heartists.
• Maintain guest history files.