Spa Supervisor

Marriott Hotels Resorts; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Massage Therapist for their Fujairah location. The role involves providing quality massage services to guests while ensuring cleanliness and safety. Applicants should have a National Massage Certification and relevant experience in a spa setting.

Qualifications

• At least 1 year of related work experience required.
• National Massage Certification needed.
• Less than 1 year of supervisory experience preferred.

Responsibilities

• Provide massage services and promote spa services.
• Maintain cleanliness of tools and treatment areas.
• Assist in hiring and training employees.

Skills

Customer Service

Communication

Massage Techniques

Professionalism

Education

Technical, Trade, or Vocational School Degree

Job description

POSITION SUMMARY

Advise employees on in-house groups policy changes or other pertinent information. Ensure consistency in services provided across providers. Provide massage services to guests using props and/or products. Promote, sell, and answer questions about spa/salon services. Ensure guest comfort and safety throughout the service. Maintain cleanliness of tools, workstation, and/or treatment room throughout the shift and secure supplies and equipment at the end of each shift. Check the computer for updates and changes to the schedule and inform providers of last-minute changes. Complete requisitions, stock, organize, and dispense products and supplies. Inspect work areas and tools/equipment to ensure conformance to company standards. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in the service area.

Assist management in hiring, training, scheduling, counseling, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: Less than 1 year of supervisory experience.

REQUIRED QUALIFICATIONS

License or Certification: National Massage Certification.

At Marriott International, we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Required Experience: Manager