Spa Receptionist - FIVE Jumeirah Village

FIVE Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks an experienced Spa Receptionist to deliver exceptional guest experiences. The role involves answering calls, assisting guests with spa procedures, and maintaining a pristine reception area. Candidates should have a background in luxury service and strong communication skills. Join a dynamic team committed to high standards of service.

Qualifications

• Previous experience in the Spa Industry is advantageous.
• Strong familiarity with spa equipment and health & safety regulations.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Answer calls and provide precise information with professionalism.
• Assist guests in understanding spa procedures.
• Maintain records and ensure the reception area is clean and welcoming.

Skills

Luxury service standards

Time-management

Multi-tasking

Customer service

Communication skills

Job description

Joining our ReFIVE Spa Team as a Spa Receptionist will empower you to deliver exceptional experiences across our award‑winning lifestyle destinations.

What We’re Looking For

• Previous experience in the Spa Industry will be advantageous, demonstrating a strong commitment to luxury service standards.
• Creative solutions and takes ownership of all duties and tasks assigned, while ensuring an unparalleled journey at FIVE.
• Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated “FIVER.”
• Strong familiarity with and understanding of how to safely use and maintain spa equipment.
• Comprehensive understanding of health and safety regulations, safety standards, and best practices in spa operations.
• Executes tasks with a commitment to safety, exercising prudence and maintaining an organized work environment to ensure a secure and tranquil experience for guests.
• Remarkable time‑management and multi‑tasking skills to deliver a “FIVE‑star” experience for our guests, even under pressure.
• A hands‑on attitude, fueled by a “Can‑Do!” spirit.

Key Responsibilities

• Answers telephone calls promptly and with “FIVE‑styled” flair, providing guests with precise information.
• Handles guests’ questions and concerns with utmost professionalism and courtesy, setting the gold standard in luxury service.
• Provides bespoke guidance to guests regarding the procedures at the spa.
• Assists in gathering guest feedback on service quality to elevate service standards to the next level.
• Ensures that all check‑in, check‑out, and payment procedures are meticulously handled in accordance with FIVE’s industry‑leading policies.
• Opens and closes the spa punctually and efficiently.
• Maintains comprehensive records of all guests.
• Maintains a lavish reception area that is impeccably clean and welcoming for guests.
• Ensures a stunning front desk area that is clean, organized, and conducive to smooth movement.
• Monitors and reports maintenance needs promptly to ensure all spa operations are top‑notch.
• Promotes award‑winning spa services actively, including spa treatments, services, sessions, and retail products, along with program measures, promotions, and discounts.

An Equal Opportunity Employer. The FIVE Tribe represents over 80+ nationalities across its over 3000 “FIVERs.” FIVE is committed to hiring a diverse and inclusive workforce as an equal‑opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.