Spa Receptionist

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking an experienced Spa Receptionist to ensure exceptional guest service and efficient management of bookings. The ideal candidate will have experience in a similar 5-star environment and demonstrate excellent communication and multitasking skills. Join a prestigious team dedicated to providing outstanding spa experiences.

Qualifications

• Previous experience as a Spa Receptionist in a 5-star luxury hotel/resort is mandatory.
• Strong knowledge of spa treatments and wellness services.
• Proficiency in using spa management or hotel reservation systems.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle reservations and spa bookings efficiently.
• Provide detailed information about spa treatments and promotions.

Skills

Excellent communication skills

Guest service skills

Multitasking

Knowledge of spa treatments

Tools

Spa management systems

Hotel reservation systems

Job description

Key Responsibilities:

• Welcome guests with warmth, professionalism, and genuine hospitality.

• Handle reservations, spa bookings, and scheduling efficiently.

• Provide detailed information about spa treatments, services, and promotions.

• Ensure smooth coordination between therapists and guests.

• Handle billing, payments, and accurate posting of charges.

• Maintain a calm, serene, and professional spa environment at all times.

• Address guest requests, feedback, and concerns with efficiency and discretion.

Requirements:

• Previous experience as a Spa Receptionist in a 5-star luxury hotel/resort is mandatory.

• Strong knowledge of spa treatments and wellness services.

• Excellent communication and guest service skills.

• Professional appearance and well-groomed presentation.

• Proficiency in using spa management or hotel reservation systems.

• Ability to multitask, prioritize, and remain composed under pressure.

• Flexibility to work shifts, weekends, and holidays.