Spa Receptionist

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel operator in Dubai is seeking a Spa Attendant to offer professional and engaging service to guests. Responsibilities include assisting with spa operations, providing information about services, and maintaining facility standards. The ideal applicant will have at least 1 year of experience in a 5-star spa environment and possess strong administrative and communication skills.

Qualifications

• Previous Spa or Hospitality experience preferred.
• Minimum of 1 year experience at a 5* hotel spa or luxury stand-alone spa.
• CPR and First Aid certification preferred.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Assist in the operations of the Spa.
• Provide guest information relating to spa menu and special offers.

Skills

Strong administrative skills including Excel spreadsheets

Excellent communication skills

Strong interpersonal skills

Problem-solving abilities

Highly responsible & reliable

Tools

Book4Time

Job description

Company Description

Fairmont The Palm is a luxury, world‑class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai – The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist in the operations of the Spa and maintain knowledge of all Spa menu items
• Assist guests with the use of sauna, steam, day pass and spa facilities, etc.
• Assist guests with product information and retail sales
• Provide guest information relating to spa menu and special offers
• Maintain stock levels and ensure all products are displayed as per standards
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Report any problems or questions to Supervisor
• Attend pre‑shift briefings and handover to Supervisor/colleague at end of shift
• Clean and tidy the areas when necessary
• Report any equipment malfunctioning
• Report any potential Health & Safety hazards
• Other duties as assigned

Qualifications

• Previous Spa or Hospitality experience preferred
• Minimum of 1 year experience at a 5* hotel spa or luxury stand‑alone spa
• Strong administrative skills including Excel spreadsheets
• Book4Time experience mandatory
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem‑solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times