Spa Receptionist

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Dubai is seeking a Spa Receptionist to provide a warm welcome to guests and manage appointment scheduling. Ideal candidates will have previous customer service experience and possess strong communication skills. This role offers a competitive salary, flexible hours, and opportunities for professional growth in a serene spa environment.

Benefits

Competitive salary

Employee wellness benefits

Employee discounts on spa treatments and dining

Qualifications

• Previous experience in customer service or reception, preferably in a spa or hospitality setting.
• Strong communication skills and a friendly demeanor.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet guests warmly and professionally.
• Schedule appointments and manage the spa’s calendar.
• Promote spa services and maintain accurate guest records.

Skills

Customer service

Strong communication

Multi-tasking

Problem-solving

Tools

Booking systems

Office software

Job description

Overview

We are looking for a warm, professional, and organized Spa Receptionist to be the welcoming face of our spa. As a Spa Receptionist, you’ll have the opportunity to make a lasting impression, work in a tranquil, luxury setting, and help our guests discover the perfect treatments for their wellness journey.

Key Responsibilities

• Greet guests with a warm and professional demeanor, ensuring a positive first impression.
• Schedule appointments, handle bookings, and manage the spa’s calendar.
• Answer calls and emails, providing detailed information about services, packages, and promotions.
• Ensure smooth check-in and check-out procedures, process payments, and handle cash and credit transactions.
• Maintain cleanliness and organization of the front desk and lobby area.
• Assist with customer inquiries, resolving issues and concerns promptly and effectively.
• Promote spa services, packages, and retail products to enhance guest experience.
• Maintain accurate guest records and confidentiality.
• Collaborate with spa therapists and management to ensure seamless service delivery.

Requirements

• Previous experience in customer service or reception (preferably in a spa or hospitality setting).
• Strong communication skills and a friendly, approachable demeanor.
• Ability to multi-task and stay organized in a fast-paced environment.
• Proficient in using booking systems and general office software (experience with [specific software] is a plus).
• Knowledge of spa services, wellness treatments, and retail products is a plus.
• Attention to detail and excellent problem-solving skills.
• A passion for wellness, relaxation, and creating a positive guest experience.
• Ability to work flexible hours, including evenings and weekends.

Why Join Us?

• Work in a serene, luxurious environment focused on wellness and relaxation.
• Competitive salary with employee wellness benefits.
• Opportunities for career growth and professional development.
• Employee discounts on spa treatments, dining, and resort amenities.

How to Apply

If you are passionate about wellness and delivering exceptional guest experiences, we invite you to apply!