Spa Receptionist

Bulgari Hotel & Resort, Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Spa Receptionist to manage guest check-ins and check-outs. The role involves processing payments, resolving billing issues, and providing exceptional service to guests. Ideal candidates will have strong communication skills and experience in guest services. This position requires attention to detail and the ability to handle various tasks effectively within a fast-paced environment.

Qualifications

• Ability to handle guest check-ins and check-outs effectively.
• Strong communication skills to interact with guests and staff.
• Experience in cash handling and financial transactions.

Responsibilities

• Process guest check-ins and check-outs.
• Handle payments and resolve billing issues.
• Provide information about the hotel and local attractions.

Skills

Guest service

Attention to detail

Communication skills

Problem-solving

Job description

Spa Receptionist

Bulgari Hotel & Resort, Dubai | Dubai, Emirate of Dubai, AE

19-Nov-2025

Job Summary

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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