Spa Receptionist

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Dubai seeks a Spa professional to provide excellent guest services and assist with spa operations. Ideal candidates should have previous experience in a spa or hospitality setting, strong administrative skills, and certifications in CPR and First Aid. The role emphasizes maintaining high standards, assisting guests, and contributing to a positive environment.

Qualifications

• Previous Spa or Hospitality experience preferred.
• Minimum of 1 year experience at a 5* hotel spa or luxury stand-alone spa.
• CPR and First Aid certification preferred.

Responsibilities

• Consistently offer professional service.
• Assist in spa operations and maintain knowledge of menu items.
• Provide guest information relating to spa menu and special offers.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving abilities

Administrative skills

Tools

Excel

Book4Time

Job description

Company Description

Fairmont The Palm is a luxury, world‑class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai – The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist in the operations of the Spa and maintain knowledge of all Spa menu items
• Assist guests with the use of sauna, steam, day pass and spa facilities, etc.
• Assist guests with product information and retail sales
• Provide guest information relating to spa menu and special offers
• Maintain stock levels and ensure all products are displayed as per standards
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Report any problems or questions to Supervisor
• Attend pre‑shift briefings and handover to Supervisor/colleague at end of shift
• Clean and tidy the areas when necessary
• Report any equipment malfunctioning
• Report any potential Health & Safety hazards
• Other duties as assigned

Qualifications

• Previous Spa or Hospitality experience preferred
• Minimum of 1 year experience at a 5* hotel spa or luxury stand‑alone spa
• Strong administrative skills including Excel spreadsheets
• Book4Time experience mandatory
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem‑solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times