Spa Receptionist

Rotana Hotels & Resorts; Abu Dhabi Emirate; On-site; AED 36,000 - 48,000; Full time

Job summary

A hospitality group is seeking a Spa Receptionist in Abu Dhabi to oversee Spa reception duties and ensure a welcoming atmosphere. The ideal candidate should have a diploma in hospitality and experience within a hotel, with strong communication and customer service skills. This role involves managing reservations, promoting services, and ensuring cleanliness in the Spa area.

Qualifications

• Previous work experience within a hotel is preferred.
• Good written and verbal English communication skills are essential.

Responsibilities

• Oversee all reservations and payment procedures.
• Create a warm welcome and atmosphere.
• Promote all activities and services offered within the Spa.

Skills

Customer service skills

Interpersonal skills

Communication skills

Education

Diploma/degree in hospitality

Tools

Computer skills

Job description

Job Description

We are currently looking for dynamic, and self-motivated Spa professionals who want to move their careers forward.

As a Spa Receptionist, you are responsible for ensuring that all Spa reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:

• Oversee all reservations, payment, and tracking procedures, established for the Spa facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all activities and services that are offered within the Spa
• Post charges in micros that may be incurred by guests and carry out correct accounting procedures
• Periodically check on the cleanliness and order of the locker facilities
• Ensure the reception area is tidy and clean and that all materials, e.g., towels, newspapers, magazines, and advertising material, are readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Skills, Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer-driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus