Spa Attendant - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading global hospitality company is looking for a Spa Attendant at its Ras Al Khaimah location. The ideal candidate will provide exceptional service, maintain cleanliness, assist guests, and support spa operations. Previous experience in a similar role is essential. Join a dedicated team that prioritizes guest satisfaction and outstanding service in a luxury environment.

Qualifications

• Previous experience in a similar role required.
• Ability to read and interpret safety and maintenance instructions is essential.

Responsibilities

• General cleaning of all areas and preparing treatment rooms.
• Greet guests and escort them to designated areas.
• Monitor and maintain cleanliness of spa facilities.
• Assist spa therapists with guest comfort during treatments.

Skills

Strong interpersonal skills

Excellent attention to detail

High standards of cleanliness

Ability to work professionally

Job description

Job Description

Job Number: HOT0C3HB

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

A Spa Attendant in Waldorf Astoria is an essential member of our team, dedicated to providing impeccable service and ensuring the comfort and satisfaction of our guests throughout their spa journey.

What will I be doing?

• General cleaning of all areas.
• Prepare treatment rooms and relaxation areas for guest appointments, ensuring they are clean, stocked, and properly set up according to established standards.
• Report lost property, accidents, maintenance issues, or other incidents.
• Greet guests warmly upon arrival, escorting them to designated areas, and providing assistance with robes, slippers, and other amenities.
• Attend to guest needs throughout their spa visit, including providing refreshments, answering questions, and offering guidance on spa services and facilities.
• Monitor and maintain cleanliness and tidiness of spa facilities, including locker rooms, showers, saunas, and relaxation lounges.
• Restock supplies and amenities as necessary, including towels, robes, toiletries, and refreshments for the changing room & thermal lounge.
• Assist spa therapists as needed during treatments, ensuring guests' comfort and satisfaction.
• Collaborate with fellow spa team members to ensure smooth operations and exceptional guest experiences.
• Uphold high standards of customer service, professionalism, and discretion at all times.
• Have a thorough knowledge of the Spa and fitness departments as well as other applicable services offered by the resort.
• Always cooperate with colleagues and supervisors in the department.
• Ensure adequate levels of towels, products and amenities are available in each treatment room.
• Open the spa in the morning: cleaning all areas and opening treatment rooms if required.
• Close the spa at night: closing all treatment areas if required.
• Collect and distribute items from other departments (e.g., linen replenishment).
• Be aware of the joint responsibility for safety in the hotel and abide strictly by all safety instructions, especially when operating machines and equipment.

What are we looking for?

• Strong interpersonal skills
• Ability to read and interpret safety, operational, and maintenance instructions.
• Committed to delivering a high level of customer service
• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!