Spa Attendant

Sofitel; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel resort in Ras al-Khaimah is seeking a dedicated staff member to maintain the cleanliness and organization of locker rooms and wet areas. You will assist guests with amenities and ensure a pleasant experience by monitoring the comfort of the facilities. Applicants should possess strong attention to detail and customer service skills. Join our team to contribute to a luxury experience for our guests.

Qualifications

• Ability to maintain cleanliness in various areas.
• Strong customer service skills to assist guests.
• Attention to detail while managing linen and supplies.

Responsibilities

• Stock linen items in showers and storerooms.
• Collect soiled linen from baskets and floors.
• Deliver and keep count of linen dropped to laundry.
• Maintain cleanliness of locker rooms and wet areas.
• Provide guests with a tour and offer refreshments.
• Ensure safety by reporting hazards in wet areas.

Skills

Attention to detail

Customer service skills

Cleanliness standards

Safety awareness

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• Stock linen items in showers, wet areas, vanities and storerooms
• Collect all soiled linen from baskets and floors
• Deliver linen to laundry keeping a count of linen dropped and collected
• Maintain cleanliness of basins, lockers, showers and wet areas
• Ensure locker room lighting and music levels are correctly set and maintained
• Provide guests with a tour of changing room and facilities
• Offer fresh towels to changing room guests
• Maintain and replenish complimentary snacks and beverages
• Accommodate guest preferences and/or locker changes
• Prepare lockers with amenities and supplies for arriving guests
• Ensure guest safety in wet areas by removing standing water and reporting anything unsafe or hazardous
• Maintain locker room, prep and treatment room cleanliness at all times, practice a ‘clean as you go’ approach to the work areas
• Monitor and maintain Hammam room temperatures and cleanliness, report all maintenance issues to engineering
• Escort all guests to changing rooms, therapist/receptionist, retail/tea area or to next appointment
• Receive and store all professional and retail products
• Practice portion control as determined by the product houses and Spa Manager