Solutions Engineer – Fiber and Metro-Ethernet & Transport Assurance

VIAVI Solutions Inc; United Arab Emirates; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading technology solutions provider seeks a Solutions Engineer in the United Arab Emirates to provide technical support and sales enablement for fiber optic and Metro-Ethernet products. The ideal candidate must speak fluent Arabic and English, have a Telecom Science diploma, and be willing to travel 50% across MEA. Join a team that values innovative solutions to complex challenges.

Qualifications

• Fluent in Arabic and English is mandatory.
• Have the full visa capability to travel to Saudi Arabia, Europe and USA.
• Understanding of fiber optic, Metro-Ethernet, wireless, and telecom transmission technologies.

Responsibilities

• Deliver high level pre-sales technical support to customers.
• Provide education and awareness of test and reporting methods.
• Actively participate in the monthly EMEA Solutions Engineer virtual meetings.

Skills

Fluent Arabic

Fluent English

Technical support experience

Telecom expertise

Education

Telecom Science & Electronics Engineer diploma

Job description

Summary:

VIAVI Solutions has been pioneering solutions to enhance communication technologies for over 100 years. We help our customers around the world optimize and maintain many of the world’s largest and most complex networks. Behind all the data that moves around the globe, are VIAVI employees that see the big picture and who can untangle the complexities of global networks.

Duties & Responsibilities:

The Solutions Engineer is responsible for supporting and enabling sales on VIAVI’s fiber optic field instruments, MetroEthernet field instruments and some wireless field solutions portfolios in Saudi Arabia and the rest of MEA (Middle East Africa) according to the global MEA sales plan. The Solutions Engineer will work closely with the sales team and with selected channel partners and will take responsibility of any high-level technical demonstrations of VIAVI product solutions in front of customers and/or in joining selected partner/VIAVI events (technical seminars, webinars and roadshows). The individual will have to transfer product and related technology knowledge to the Sales team and to VIAVI’s Channel Partners. In conjunction with Sales, this role will be accountable for the bookings number of the related product portfolio in the region in addition to owning account penetration in the related project or opportunity ecosystem. The Solutions Engineer is responsible for the introduction, implementation and follow‑up of the Fiber and MetroEthernet test portfolio Sales Plan in MEA and is expected to be proactive in case of deviation. This person is expected to drive issues to successful resolution within the wider “EMEA Solutions Engineer Team”, directly with Sales and with the Business Unit.

• Deliver high level pre‑sales technical support to our customers in Saudi Arabia & MEA on:
  • VIAVI’s fiber instrument portfolio: connector inspection, OTDR, light sources, power meters, OSA, optical dispersion‑PMD/CD, etc.
  • VIAVI’s Metro‑Ethernet portfolio: 10M to 1GE, 100GE to 400GE and also the coming 800GE technology, Ethernet synchronization, OTN transmission technologies, etc., for service activation testing and measurement: RFC2544, Y.1564, RFC6349, etc.
  • VIAVI wireless solutions: testing solutions for 4G, 5G, eCPRI/CPRI, Open‑RAN, etc., for supporting wireless service providers and contractors with testing solutions in 4G, 5G, etc., networks.
• Deliver product and technology presentations at targeted local roadshows / technical seminars and webinars in Saudi Arabia & MEA.
• Self‑motivated in penetrating opportunities and accounts for sales enablement.
• Deliver education and awareness of test and reporting methods and procedures to our customer base.
• Liaise with customers on instrument field trials or method and procedure implementation.
• Help discover ecosystem trends and activities as well as optimize product positioning to capture sales.
• Provide feedback to the Business Units (Product Line Managers / R&D) in order to increase innovation.
• Share experiences and best practices across the EMEA Solutions Engineer team members.
• Transfer basics of product/technologies knowledge to Sales/Channel Partners during specific and regular training sessions.
• Actively participate in the monthly EMEA Solutions Engineer virtual meetings: feedback on deals, technical inputs, local market needs, challenges, successes, recovery plans, etc.
• Quality of the pre‑sales technical support to sales and channel partners.
• Measurement of progress, gaps and recovery actions when needed.
• As part of the technical support sales team, accountable for driving sales growth in the region for the fiber portfolio.
• Travel required: around 50% all over MEA.

Pre‑Requisites / Skills / Experience Requirements:

• Telecom Science & Electronics Engineer diploma with telecom expertise.
• Speaking fluent Arabic and English is mandatory.
• Have the full visa capability to travel to Saudi Arabia, Europe and USA.
• Understanding of all Fiber Optic, Metro‑Ethernet, Wireless and Telecom transmission technologies and associated testing methods and procedures, etc.
• Understand the challenges during installation, maintenance and network migrations in any fiber optic, PON Access, Ethernet Service Activation, Wireless 4G/5G, as well domain.
• Proven experience in using/pre‑sales technical support with major vendors and T&M equipment vendors.

This is what VIAVI employees are called to do on a daily basis. In order to best enable our customers’ success, we rely on people who see opportunity where others see challenges; people who enjoy collaborating with a diverse range of peers and look for workarounds when their first (or second) attempts don’t work.

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