Solutions Architect - UAE

cohere

United Arab Emirates

Hybrid

AED 240,000 - 420,000

Full time

6 days ago

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Benefits offered by this job

Weekly lunch stipend

Health and dental benefits

RRSP matching / Pension scheme

Parental Leave top-up

Education & learning stipend

Job summary

Cohere is seeking a Solutions Architect in the UAE to grow Cohere's footprint in the UAE and wider MENA region. You will partner with account executives, partners and leadership to articulate the value of Cohere’s AI technology, guiding pilots and enterprise deployments for flagship customers including STC.

You will own the technical relationship with customers, translate business objectives into Cohere solutions, and act as the voice of the customer to the product team while mentoring technical

Qualifications

3+ years of customer-facing technical pre/post sales Solutions Architect experience.
Passion for Generative AI and understanding of LLM strengths/weaknesses.
Familiarity with foundational ML concepts (training, evaluation).
Excellent written and spoken communication across C-suite to technical audiences.
Thrives in ambiguous environments and can implement high-impact processes.
Comfortable working with Python and assistive coding tools.
Preferred: 2+ years architecting/deploying NLP/AI/LLM solutions.
Must have native-level Arabic and be based in Dubai, UAE.

Responsibilities

Lead the technical talk track on customer calls.
Design enterprise architectures for North deployments.
Deep dives on customer queries and Cohere technology.
Facilitate customer evaluations and pilots.
Develop and document processes to scale the SA team.
Collaborate with Product and Engineering to align offerings with customer needs.
Work with partners to accelerate customer adoption.

Skills

Customer-facing experience

Generative AI

Foundational ML concepts

Excellent communication

Python

Tools

Assistive Coding tools

Job description

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We're training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Why this role?

In this role as a Solutions Architect (SA) for Cohere in the UAE, you will play an instrumental part in growing Cohere's business in both the UAE and the wider MENA region. You will partner with account executives, partners, and our executive leadership team to communicate and demonstrate the value of our technology to the market, and build on the success of our flagship customers, like STC.

Our SAs embody the following traits:

Technical experts in the field
Trusted advisors to customers and colleagues
Product evangelists of Cohere technology
Thought leaders in pushing the frontiers of applied AI

Role Overview

Responsibilities include developing a deep understanding of customer problems, mapping them to Cohere solutions, and working closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders. By leveraging your expertise, you will help to increase the adoption of Cohere products, both internally and externally, and will gather valuable insights and feedback from customers to help shape the future of our products.

In this dynamic and demanding role, you will need to be both a strategic thinker and a builder. You will personally lead the design and deployment of customer pilots that showcase the impact of our technology to strategic enterprise and government customers.

As the technical relationship owner, you will collaborate with stakeholders to understand their business objectives and translate those into our technical solutions. You will take ownership of the customer narrative, serving as the voice of the customer and acting as a liaison between the customer and our product team. Additionally, you will provide guidance on best practices for using Cohere, identify areas for improvement within the platform, and cultivate technical champions within customer organizations to drive adoption and gather feedback to enhance our products.

Key Responsibilities:

Leading the technical talk track on customer calls.
Designing enterprise architectures for North deployments.
Deep dives on customer queries and Cohere technology.
Facilitating customer evaluations and pilots.
Developing and documenting processes to enable the solutions architect team and adjacent teams to scale effectively within Cohere.
Collaborating with the Product and Engineering teams to ensure our offering matches the customers' needs.
Working closely with our partners to develop a strategy for enabling and accelerating their customers.

Qualifications

3+ years of customer-facing technical pre/post sales Solutions Architect/Solutions Engineer/Sales Engineer/Digital Strategy Consultant (or similar) experience.
A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLMs and AI technologies.
Familiarity with foundational ML concepts (training, evaluation, etc.)
Excellent communication skills - you can toggle seamlessly between presenting to CEOs, and getting in the weeds with technical audiences.
Thrives within ambiguous and uncharted environments
You can identify and implement high-impact processes in unstructured environments.
Comfortable working with Python and Assistive Coding tools
Preferred: 2+ years architecting, deploying or consulting on NLP/AI/LLM Solutions
Must have native-level Arabic
Must be based in Dubai, UAE

Full-Time Employees at Cohere enjoy these Perks:

A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
Full health and dental benefits, including a separate budget for mental health.
RRSP matching, 401K, Pension Scheme.
100% Parental Leave top-up for up to 6 months, for either parent.

Annual enrichment benefits:

Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.