Solution Engineer, Associate

SITA; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading global technology firm in Dubai seeks a Solution Engineer Associate to design and coordinate technical solutions for various clients. The ideal candidate will have a Bachelor's in Engineering or Computer Tech, 5 years of relevant experience, and presentation prowess. Responsibilities include technical qualification of proposals and customer engagement strategies. This role offers flexibility and development opportunities.

Benefits

Work from home up to 2 days/week

Flexible working hours

Global work location opportunities

Employee Wellbeing Program

Professional Development training

Qualifications

• 5 years of experience in Information Technology or Telecom or Air Transport Industry.
• Proven track record in communicating and documenting customer solutions.
• Ability to articulate and convince customers at various levels.

Responsibilities

• Own technical parts of proposals submitted to customers.
• Design and coordinate development of solutions involving multiple parties.
• Promote SITA by updating customers on products and new solutions.

Skills

Presentation Skills

Communication Skills

Technical Solution Development

Customer Needs Addressing

Problem Solving

Education

Bachelor degree in Engineering or Computer Technologies

At least 1 technical certification (e.g. CCIE / CCNP / CCDP / MCSE)

Tools

PowerPoint

Excel

Power BI

Word

Visio

Job description

Overview

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Solution Engineer Associate, you will collaborate on the technology planning, strategy, direction and design choices within solutions used to meet the business requirements of SITA customers.

In this role, you will need to have the opportunity to work on a wide range of solutions for a big number of different customers and explore working with 3rd party partners to complement SITA offering in a highly competitive yet very rewarding environment.

Reporting to the Head of Solution Engineering (Airports-MEA), you will be part of a dynamic and diverse group responsible for the pre-sales aspects of our business in MEA.

WHAT YOULL DO

• Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
• Designs / coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
• Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
• Collaborates with colleagues to gain and share ideas and opportunities.
• Lead mentor and coach staff and organize technical training and certification on the products and technologies supporting the ATI.
• Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
• Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.

Qualifications

ABOUT YOUR SKILLS

• Bachelor degree in Engineering or Computer Technologies
• 5 years of experience in Information Technology, Telecom Industry or Air Transport Industry technology in a technical pre-sales role.
• Proven track record in producing communicating and documenting successful technical customer solutions.
• Commercially minded and technology savvy with excellent presentation skills.
• Ability to articulate and convince customers at various levels with excellent communication skills.
• Familiar with Airport IT solution infrastructure is a plus.
• Excellent knowledge of productivity tools like, PowerPoint, Excel, Power BI , Word, Visio etc.
• At least 1 technical certification is required (e.g. CCIE / CCNP / CCDP / MCSE..)
• This role is only applicable for UAE nationals or residents.

NICE-TO-HAVE

• Pre-Sales Business and or Commercial experience
• Aviation experience

PROFESSION COMPETENCIES

• Addressing Customer Needs
• Business Case Justification
• Commercial Acumen
• Partnering for Clients' Success
• Problem Solving
• Products and Services
• Quality in Design
• Requirements Analysis
• Sales Process Knowledge
• Solutions Development
• Strategic Thinking
• System and Technology Integration
• Technical Writing / Documentation
• Technology / IT Consulting

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Managing Performance
• Results Orientation
• Teamwork

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week : Work from home up to 2 days / week (depending on your team's needs)

Flex Day : Make your workday suit your life and plans.

Flex-Location : Take up to 30 days a year to work from any location in the world.

Employee Wellbeing : We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24 / 7, 365 days / year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self-identify in the application process.