Software Support Technician - Retail & Restaurant

Omega Software; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions provider in Dubai seeks a skilled Software Technician to enhance technical support for retail and restaurant clients. The role involves troubleshooting software issues, installation assistance, and client guidance. Ideal candidates should have a strong technical background and excellent communication skills, with prior experience in technical support preferred. Flexibility for occasional evening or weekend work is essential.

Qualifications

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.

Responsibilities

• Provide prompt and effective technical support to retail and restaurant clients.
• Diagnose and troubleshoot software-related issues.
• Assist with software installation, configuration, and updates.
• Collaborate with development and product teams to resolve complex issues.

Skills

Technical aptitude

Problem-solving

Communication skills

Customer-focused

Time management

Education

IT certifications or relevant training

Job description

A technology solutions provider in Dubai seeks a skilled Software Technician to enhance technical support for retail and restaurant clients. The role involves troubleshooting software issues, installation assistance, and client guidance. Ideal candidates should have a strong technical background and excellent communication skills, with prior experience in technical support preferred. Flexibility for occasional evening or weekend work is essential.