Software Support Technician for Retail & Restaurant

Omega Pos Technology; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions provider located in Dubai is seeking a skilled Software Technician to join the technical support team. The role involves providing technical assistance to retail and restaurant clients to optimize software solutions. Candidates should have a strong technical background, excellent problem-solving skills, and a customer-focused approach. This position provides an opportunity to work in a dynamic environment and contribute to client satisfaction.

Qualifications

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.

Responsibilities

• Provide prompt and effective technical support to clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with teams to resolve complex issues.
• Create and maintain detailed records of client interactions.

Skills

Technical aptitude

Problem-solving

Communication skills

Customer-focused

Time management

Education

IT certifications

Job description

A technology solutions provider located in Dubai is seeking a skilled Software Technician to join the technical support team. The role involves providing technical assistance to retail and restaurant clients to optimize software solutions. Candidates should have a strong technical background, excellent problem-solving skills, and a customer-focused approach. This position provides an opportunity to work in a dynamic environment and contribute to client satisfaction.