Software Support Engineer (POS)

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading POS solutions provider in Dubai is seeking a highly skilled Software Support Engineer. In this role, you will enhance and support POS software solutions, design technical solutions, and provide critical technical support. The ideal candidate will have over 5 years of experience in .NET, strong knowledge of APIs, and practical experience with POS systems. This position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Min. 5 years' experience in .NET and C#.
• Advanced knowledge of how APIs work and understanding of Json and XML data formats.
• Good knowledge on POS or SCO system would be an added advantage.

Responsibilities

• Responsible for building .NET Core applications.
• Interpret requirements to develop APIs and integrations.
• Provide L1 and L2 technical support for cloud-based applications.

Skills

Software Development

Technical Support

API Development

Troubleshooting

SQL

REST/SOAP/JS

UI Design

Education

Bachelor’s degree in information technology, Computer Science, Engineering, or related field

Tools

.NET Core

JavaScript

CSS3

HTML 5

Job description

Job Summary

We're seeking a highly skilled Software Support Engineer to join our team and take on a pivotal role in supporting and enhancing our POS software solutions. Your mission will be to contribute to technical solution design and software development for both new and established POS solutions. Additionally, you will serve as a subject matter expert in areas such as system configuration, configuration management, system testing, and the production implementation of POS and related systems.

Duties and Responsibilities

• Responsible for building.NET Core applications using .NET Core technologies(ASP.NET Core MVC, API Restful and Entity Framework) for back-end.
• Interpret requirements to develop APIs and integrations using agile methodology.
• Provide L1 and L2 technical support for cloud-based applications and services,including troubleshooting and resolution of issues at service component level byanalysing logs and write test scripts.
• Collaborate with internal teams to resolve complex technical issues andescalate to Level 3 support when necessary.
• Responding in a timely manner to service issues and customer requests eithervia phone, email, or chat until they're solved.
• Responsible for UI design work for applications like POS systems and self-service kiosks.
• Test, implement, and roll out new POS systems. Support all phases fromplanning to deploy of future releases of POS software and components.
• Provide technical support for the POS hardware.
• Continually enhance and expand technical knowledge of the POS, externalsystems and tools utilized by the POS Team and Helpdesk.
• Quality assurance testing of new version of the POS and related softwareincluding both manually entered test cases and use of automated test tools.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• Min. 5 years' experience in .NET and C#.
• Advanced knowledge of how APIs (e.g., REST/SOAP/JS) work and understandingof Json and XML data formats.
• Experience in Java, JavaScript, CSS3, HTML 5.
• Good knowledge on POS (Point of Sale) or SCO (Self-Check-Out) system wouldbe an added advantage.
• Strong knowledge of Structured Query Language (SQL).
• Knowledge of remote access tools and other supportive technologies
• Knowledge of external systems and payment gateways, and how they interactwith the POS.
• Demonstrated ability to learn and experiment in future POS related technologiesfor activities like testing, evaluation, proof of concept.