Software and Hardware Technician - Dubai

Omega Pos Technology; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions provider located in Dubai is seeking a skilled Software Technician to join the technical support team. The role involves providing technical assistance to retail and restaurant clients to optimize software solutions. Candidates should have a strong technical background, excellent problem-solving skills, and a customer-focused approach. This position provides an opportunity to work in a dynamic environment and contribute to client satisfaction.

Qualifications

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.

Responsibilities

• Provide prompt and effective technical support to clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with teams to resolve complex issues.
• Create and maintain detailed records of client interactions.

Skills

Technical aptitude

Problem-solving

Communication skills

Customer-focused

Time management

Education

IT certifications

Job description

Overview

We are seeking a skilled and dedicated Software Technician to join our technical support team. In this role, you will be responsible for providing exceptional technical assistance to our retail and restaurant clients, ensuring they can maximize the potential of our software solutions. You will play a key role in troubleshooting issues, offering guidance, and delivering top-notch customer support.

Responsibilities

• Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with the development and product teams to escalate and resolve complex issues.
• Create and maintain detailed records of client interactions and resolutions.
• Offer guidance and training to clients on software features and functionality.
• Act as a liaison between clients and our internal teams to ensure client needs are met.

Qualifications

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Flexibility to work occasional evenings or weekends based on client needs.
• IT certifications or relevant training is a plus.

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