Social Media Support Team Lead - SLA-Driven Coaching

Sharaf DG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is seeking a Team Leader for their customer service team. You'll lead a team handling social media platforms, ensuring customer satisfaction through effective communication and problem resolution. The ideal candidate should have at least 3 years of experience in a similar role and possess strong leadership and communication skills. This role is crucial in delivering excellent customer experiences in a fast-paced environment.

Qualifications

• Minimum of 3 years of Team Leader experience in a Call Center/Customer care.
• Customer Service Workshops/IT Diplomas.

Responsibilities

• Leading a team of advisors handling Social Media platforms.
• Monitoring social media channels for providing end-to-end resolution.
• Ensuring team meets customer needs and provides support.

Skills

Excellent verbal and written communication skills

Strong people and customer focus

Leadership qualities

Problem-solving skills

Ability to deal with stressful situations

Education

Graduate

Job description

A leading retail company in Dubai is seeking a Team Leader for their customer service team. You'll lead a team handling social media platforms, ensuring customer satisfaction through effective communication and problem resolution. The ideal candidate should have at least 3 years of experience in a similar role and possess strong leadership and communication skills. This role is crucial in delivering excellent customer experiences in a fast-paced environment.