Social Media Support Team Lead - Drive Customer Experience

SHARAF DG LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading customer service provider in Dubai is looking for a Team Leader to manage a team of advisors on Social Media platforms. The ideal candidate should have at least 3 years of experience in a Call Center, a graduate degree, and excellent communication skills. Responsibilities include supervising team performance, ensuring customer satisfaction, and coordinating across departments. This role offers an opportunity to lead and develop a dynamic team in a fast-paced environment.

Qualifications

• Minimum of 3 years of Team Leader experience in a Call Center/Customer Care.
• Customer Service Workshops or IT Diplomas are preferred.

Responsibilities

• Leading a team of advisors handling Social Media platforms.
• Monitoring social media channels for customer resolution.
• Ensuring customer-focused service and accurate communication.
• Generating reports as required.
• Handling cross-functional coordination with other departments.

Skills

Excellent verbal and written communication skills

Excellent telephone etiquette

Strong people and customer focus

Leadership qualities

Problem-solving skills

Ability to deal with stressful situations

Education

Graduate

Tools

Computer proficiency

Job description

A leading customer service provider in Dubai is looking for a Team Leader to manage a team of advisors on Social Media platforms. The ideal candidate should have at least 3 years of experience in a Call Center, a graduate degree, and excellent communication skills. Responsibilities include supervising team performance, ensuring customer satisfaction, and coordinating across departments. This role offers an opportunity to lead and develop a dynamic team in a fast-paced environment.