Social Events Sales Assistant Manager

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking candidates for a role that focuses on guest service, sales techniques, and maintaining customer loyalty. The ideal candidate should have at least 2 years of related experience and a high school diploma. Proficiency in Arabic and experience in events are preferred. Join a dynamic team dedicated to exceptional hospitality standards.

Qualifications

• At least 2 years of related work experience.
• Experience in handling social events and weddings is a plus.
• Strong communication skills are required.

Responsibilities

• Resolve guest calls requests or problems.
• Promote brand awareness and customer loyalty.
• Assist management in training employees.

Skills

Sales techniques

Customer service

Interpersonal skills

Arabic language

Education

High school diploma or G.E.D. equivalent

Job description

Description

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points show tickets gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests changes and cancellations received by phone fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls requests questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Arabic speaker is strongly preferred.
• Previously experience in handling social events and weddings. Contacts within wedding and events agencies.

Required Experience

• Manager

Equal Opportunity Statement

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.