1. Job Purpose
The SOC Manager is responsible for leading and managing the Security Operations Center (SOC), ensuring 24/7 monitoring, detection, investigation, and response to cybersecurity threats. The role oversees SOC operations, incident response, threat intelligence, security technologies, team performance, and continuous improvement of the organisation’s cybersecurity posture.
2. Key Responsibilities
1. SOC Operations & Leadership
- Manage day-to-day SOC operations, including 24/7 security monitoring and incident escalation.
- Lead and develop SOC analysts across L1, L2, and L3 teams.
- Establish operational procedures, incident escalation matrices, and service-level agreements (SLAs).
2. Security Monitoring & Technology
- Manage and optimise SIEM, SOAR, EDR/XDR, and threat intelligence platforms.
- Oversee SIEM correlation rules, detection engineering, alert tuning, and log-source integration.
- Reduce false positives and improve threat detection coverage.
3. Incident Response & Threat Hunting
- Lead major cybersecurity incident investigations and coordinate incident command.
- Manage ransomware containment, forensic investigations, eradication, and recovery.
- Conduct proactive threat hunting using MITRE ATT&CK and threat intelligence.
- Ensure incident response plans and playbooks are tested and regularly updated.
4. SOC Strategy & Continuous Improvement
- Develop the SOC strategy, operating model, and maturity roadmap.
- Implement SOAR automation and response playbooks with appropriate approval controls.
- Assess emerging threats and improve detection and response capabilities.
5. Performance Management & Reporting
- Define and monitor SOC KPIs, including:
- Mean Time to Detect (MTTD).
- Mean Time to Respond (MTTR).
- SLA compliance and incident resolution.
- Detection coverage and false-positive rates.
- Prepare dashboards, incident reports, and executive-level cybersecurity updates.
6. Governance, Risk & Compliance
- Ensure SOC operations align with relevant cybersecurity standards and regulations.
- Maintain compliance with ISO 27001, NIST Cybersecurity Framework, and applicable UAE cybersecurity requirements.
- Support audits, risk assessments, incident documentation, and remediation activities.
7. Budget & Vendor Management
- Manage SOC budgets, resource allocation, and security technology investments.
- Oversee managed security service providers (MSSPs), vendor performance, and service delivery.
- Coordinate with IT, infrastructure, cloud, risk, compliance, and senior management teams.
3. Required Qualifications
- Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or a related field.
- Relevant professional certifications, such as CISSP, CISM, GCIH, GCIA, or equivalent, are desirable.
- Relevant experience managing enterprise SOC operations and cybersecurity incident response.
- Experience in critical infrastructure, government, energy, or other highly regulated environments is an advantage.
4. Technical Skills Required
- SIEM: Microsoft Sentinel, Splunk, IBM QRadar, or equivalent.
- SOAR: Security automation, orchestration, and incident-response playbooks.
- EDR/XDR: Microsoft Defender, CrowdStrike, SentinelOne, or equivalent.
- Threat intelligence, threat hunting, and MITRE ATT&CK.
- Digital forensics and incident response (DFIR).
- Detection engineering, correlation rules, log analysis, and security telemetry.
- Incident management, vulnerability management, and security operations reporting.
5. Management & Leadership Competencies
- Proven ability to lead and manage SOC analysts and technical specialists.
- Strong incident command and crisis-management capabilities.
- Experience managing SOC budgets, staffing, vendors, and service delivery.
- Excellent communication, stakeholder management, and executive reporting skills.
- Ability to make rapid, risk-based decisions during critical cybersecurity incidents.