SME Client Manager

Cigna; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global health services provider is looking for a seasoned SME Client Manager to manage a portfolio of clients in Dubai. You will ensure high client satisfaction, oversee renewals, and identify growth opportunities. Ideal candidates possess strong interpersonal skills, CRM proficiency, and a knack for negotiation. This role offers a chance to significantly impact client relationships in a dynamic environment.

Qualifications

• Strong interpersonal, communication, and relationship-building skills.
• Ability to plan ahead and anticipate client needs.
• Skilled in influencing outcomes and negotiating effectively.

Responsibilities

• Own and manage a book of SME clients.
• Lead the annual renewal process and negotiate terms.
• Conduct regular strategic meetings with brokers and clients.
• Handle escalated issues from partners and clients.
• Stay informed on GCC compliance requirements.
• Identify upsell or cross-sell opportunities.
• Maintain accurate client records in Salesforce.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Time management

Problem-solving

CRM systems knowledge

Microsoft Office proficiency

Tools

Salesforce

Microsoft Office

Job description

The job profile for this position is Account Management (IC) Senior Associate, which is a Band 3 Senior Contributor Career Track Role.

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SME Client Manager Role Overview

As an SME Client Manager, you will be responsible for managing a portfolio of small and medium-sized enterprise (SME) clients across the GCC region. This role focuses on delivering exceptional service, resolving complex client issues, and driving business excellence through strategic engagement and proactive account management. You will operate independently, anticipating client needs and identifying opportunities for growth and improvement. This position reports to the Head of SME Client Management and is eligible for sales incentive compensation (IC). In International Markets, account size may vary depending on the region.

Key Responsibilities

• Own and manage a book of SME clients, ensuring high levels of satisfaction and retention.
• Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.
• Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.
• Handle escalated, non-routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.
• Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.
• Identify and pursue upsell or cross-sell opportunities throughout the year.
• Maintain accurate client records in Salesforce, with a minimum data accuracy target of 98%.
• Work closely with internal stakeholders to deliver seamless service and support.

Skills & Competencies

• Strong interpersonal, communication, and relationship-building skills.
• Ability to plan ahead, anticipate client needs, and align actions with business goals.
• Skilled in influencing outcomes and negotiating effectively with clients and brokers.
• Capable of resolving complex issues independently and identifying root causes to prevent recurrence.
• Excellent time management, prioritization, and ability to meet tight deadlines.
• Sound knowledge of Microsoft Office (Outlook, Word, Excel) and CRM systems (e.g., Salesforce).
• Understanding of regional compliance requirements and ability to apply them in client interactions.
• Works effectively with internal and external teams to achieve shared goals.
• Demonstrates initiative, ownership, and basic supervisory and coaching capabilities.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.