Skilled Services Technician

NTT America, Inc.; Abu Dhabi; On-site; AED 167,000 - 257,000; Full time

Job summary

NTT DATA is seeking a Skilled Services Technician to provide hands-on IT support at client sites in the UAE. You will perform basic equipment setup, install and test software/hardware, and maintain servers and network hardware while working closely with the engineering team to resolve issues and ensure high-quality service.

The role requires strong interpersonal and communication skills, ability to work across cultures, and a proactive approach to client satisfaction.

Qualifications

• Solid demonstrable related experience in an IT environment.
• Experience with server and network troubleshooting and installation tasks.
• Good interpersonal and communication skills, able to work across cultures.

Responsibilities

• Provides basic equipment setup and configuration at client sites.
• Collaborates with engineering team to install and test software/hardware.
• Maintains servers and network hardware; diagnoses and troubleshoots hardware failures.
• Provides telephonic, remote, and on-site support to clients; may act as informal team leader.
• Keeps logs of repairs and performs routine server/network maintenance.
• Ensures hardware and software installed on client sites and tests installations.
• Escalates unresolved issues when appropriate and supports client engagement.

Skills

IT support

Customer service

Troubleshooting

Teamwork

Communication skills

Education

High school diploma or equivalent

Tools

Active Directory

Windows Server

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Skilled Services Technician has solid relevant experience and is responsible for basic equipment setup and configuration of associated software at client sites.

This role collaborates and works closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware.

This role is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.

The Skilled Services Technician provides telephonic, remote, and on-site support to clients and often acts as an informal team leader.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative.
• Ensures the operational hardware and the associated software are installed on client sites.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• May act as an informal team leader.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience:

• Solid demonstrable related experience grained within a similar IT environment.
• Solid demonstrable related experience with the relevant operating systems on server platforms.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.