Site Reliability Engineer

SUPERBOT (BOT); Dubai; On-site; AED 350,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Work visa processing assistance

Holiday bonuses

MacBook and iPhone provided

Job summary

SUPERBOT (BOT) seeks an experienced SRE to join our platform engineering team in Dubai. You will own reliability across critical services, define SLIs/SLOs/SLAs, and reduce MTTR through incident management.

Build cloud infrastructure on AWS with Terraform, scale our Kubernetes platform, and strengthen end-to-end observability with Prometheus and Grafana. You will accelerate CI/CD pipelines (GitHub Actions / GitLab CI) and partner with engineers as an internal reliability advisor, embedding

Qualifications

• 4+ years in an SRE/DevOps or platform engineering role with production ownership.
• Hands-on Kubernetes experience in a production environment.
• IaC fluency with Terraform (or Pulumi) across AWS.
• Observability stack experience with Prometheus and Grafana.
• Scripting or programming for automation (Python/Go/Bash).

Responsibilities

• Own reliability across critical services, define SLIs/SLOs/SLAs and drive down MTTR.
• Design, build, and maintain cloud infrastructure on AWS using Terraform.
• Scale and optimize our Kubernetes-based container platform.
• Strengthen observability with dashboards and alerting; reduce noise.
• Accelerate CI/CD pipelines to support frequent, safe deployments.
• Partner with engineering as a reliability advisor and run game days.

Skills

Production ownership

Observability

Kubernetes administration

Automation scripting

Incident response

Education

AWS Certification (Solutions Architect / DevOps / SysOps)

Terraform / IaC fluency

Tools

Terraform

Pulumi

AWS

Prometheus/Grafana

Job description

About The Role

You'll sit at the intersection of software engineering and infrastructure, partnering with product and platform teams to keep our systems observable, scalable, and resilient. From shaping our on-call culture to driving infrastructure-as-code adoption, you'll have real influence over how BOT builds and operates software at scale - for 500+ people and growing.

• Own reliability across critical services - define and track SLIs/SLOs/SLAs, lead blameless post-mortems, and drive down MTTR through systematic incident management.
• Design, build, and maintain cloud infrastructure on AWS (primary) using Terraform, ensuring environments are reproducible, version-controlled, and auditable.
• Scale and optimize our Kubernetes-based container platform - capacity planning, resource tuning, autoscaling, and cluster lifecycle management.
• Strengthen observability end-to-end: instrument services with Prometheus and Grafana, build actionable alerting, and reduce alert noise through continuous tuning.
• Accelerate CI/CD pipelines (GitHub Actions / GitLab CI) to support frequent, safe deployments - shift reliability left by embedding checks into the delivery workflow.
• Partner with engineering teams as an internal reliability advisor - run game days, advocate for SRE best practices, and help developers build services that operate well from the start.

Job Requirements

• 4+ years in an SRE, DevOps, or platform engineering role with production ownership at scale.
• Hands-on Kubernetes experience - deployment, scaling, networking, and troubleshooting in a production environment.
• Infrastructure-as-code fluency with Terraform (or Pulumi) across a major cloud provider (AWS preferred).
• Observability stack experience - Prometheus, Grafana, and/or equivalent tools with a track record of building meaningful dashboards and alerts.
• Proficiency in at least one scripting or programming language (Python, Go, or Bash) for automation and tooling.
• AWS certification (Solutions Architect, DevOps Engineer, or SysOps Administrator).

What We Offer

• Competitive Compensation: Enjoy a salary package tailored to your skills and experience, along with performance-based bonuses.
• Comprehensive Benefits: We support your well-being with accommodation, meal allowances, and assistance with work visa processing.
• Work-Life Balance: Unwind with generous holiday and New Year bonuses.
• Top-Tier Equipment: Stay productive with the latest tools, including a MacBook and iPhone.
• Thriving Culture: Immerse yourself in a dynamic, inclusive work environment that fosters growth.