Site Manager

KELVIN CATERING SERVICES & FACILITIES MANAGEMENT (EMIRATES) LLC; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading catering and facilities management company in Abu Dhabi seeks a Site Manager to oversee all site operations. The ideal candidate will have 5–7 years of experience in hospitality management and strong leadership skills. Responsibilities include operational excellence, client relationship management, and ensuring compliance with QHSE standards. The role offers opportunities to lead a multicultural team in a dynamic environment.

Qualifications

• 5–7 years experience in catering or hospitality management, with 3 years in supervisory or site management.
• EFST (Essential Food Safety Training) certification.
• HACCP Level 3 or above preferred.

Responsibilities

• Plan and supervise site operations including food production, service, and laundry.
• Lead and motivate site staff while maintaining a positive work culture.
• Build client relationships and handle feedback professionally.
• Ensure compliance with QHSE standards and report incidents promptly.
• Maintain all site records and documentation as per requirements.

Skills

Strong leadership

Decision-making

Problem-solving

Client relationship management

Financial acumen

Knowledge of QHSE standards

Communication skills

Interpersonal skills

Education

Bachelor’s Degree or Diploma in Hospitality Management, Hotel & Catering

Tools

MS Office

Catering management systems (LMS, ERP)

Job description

Overview

Job Title: Site Manager
Reporting To: Operations Manager
Subordinates: All site-based employees

Responsibilities

• Operational Excellence
  • Plan, organize, and supervise all site operations including food production, service, housekeeping, and laundry services in line with client contracts and company standards.
  • Ensure adherence to service scope and compliance with contractual clauses, particularly those related to penalties or service levels.
  • Monitor daily operations to achieve excellence in service quality, hygiene, and presentation.
  • Conduct regular inspections of all operational areas and implement corrective actions where required.
  • Maintain an updated copy of the client contract and ensure all relevant team members are familiar with service obligations.
  • Coordinate with chefs and storekeepers to manage menu planning, food quality, and stock control.
  • Monitor and control food, non-food, and payroll costs to achieve budgeted financial targets.
  • Ensure accurate and timely completion of requisitions, reports, and client communication.
• Financial and Stock and Inventory Management
  • Review stock levels, conduct monthly and daily inventories, and ensure proper rotation and storage of goods.
  • Verify deliveries and invoices, ensuring accuracy, quality, and compliance with company standards.
  • Maintain records of client and company assets; initiate repairs or replacements as needed.
  • Ensure all financial reporting, budget updates, and cost analysis reports are submitted accurately and on schedule.
• People Management
  • Lead and motivate site staff, fostering a positive and performance-driven culture.
  • Conduct daily and monthly staff briefings to communicate goals, updates, and expectations.
  • Monitor attendance, duty rosters, and overtime to ensure manpower efficiency.
  • Conduct fair and regular performance appraisals; identify training and development needs.
  • Ensure all employees receive company and client inductions before deployment.
  • Maintain high levels of staff morale, discipline, and professionalism across all levels.
• Client and Stakeholder Relations
  • Build and maintain effective working relationships with clients through regular communication and responsiveness.
  • Address client feedback and complaints promptly and professionally, escalating major issues when necessary.
  • Anticipate changes in client requirements and communicate adjustments in manpower or logistics accordingly.
  • Represent the company positively in all client interactions and site visits.
• QHSE and Compliance
  • Enforce strict compliance with company and client Quality, Health, Safety, and Environment (QHSE) standards.
  • Ensure all employees adhere to hygiene, PPE, and sanitation requirements.
  • Conduct daily inspections to maintain excellent hygiene and safety conditions in all areas.
  • Coordinate pest control, waste management, and food safety audits on site.
  • Verify that all food handlers have valid medical fitness and Food Handler/EFST (Essential Food Safety Training) certifications.
  • Ensure all incidents, accidents, or property damages are reported and investigated promptly.
  • Promote a strong safety culture and lead by example in QHSE compliance.
• Administration and Reporting
  • Maintain all site records, documentation, and reports per company and client requirements.
  • Ensure LMS (Location Management System) is updated accurately and data is securely maintained.
  • Provide regular updates to the Operations Manager on site performance, challenges, and improvement opportunities.
  • Identify new business or operational improvement opportunities and communicate to management.

Qualifications

Education

• Bachelor’s Degree or Diploma in Hospitality Management, Hotel & Catering, or related field.

Experience

• Minimum 5–7 years of experience in catering or hospitality management, with at least 3 years in a supervisory or site management role (industrial catering preferred).

Certifications

• EFST (Essential Food Safety Training)
• HACCP Level 3 or above (preferred)
• First Aid and Fire Safety Certification (advantage)

Skills and Competencies

• Strong leadership, decision-making, and problem-solving skills.
• Excellent client relationship and stakeholder management.
• Financial acumen with experience managing budgets and cost controls.
• Good knowledge of QHSE standards and food safety compliance.
• Proficient in MS Office and catering management systems (e.g., LMS, ERP).
• Effective communication and interpersonal skills.
• Ability to manage multicultural and multinational teams in a fast-paced environment.