Shift Leader

Planet payment; Sharjah; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading payment solutions firm is seeking a Shift Leader to oversee operations and ensure high service levels. Responsibilities include managing staff, ensuring compliance with health regulations, and handling customer issues. Strong leadership skills and flexibility for weekends/evenings required. The role embraces a hybrid work model.

Qualifications

• Proven experience as a Shift Leader or in a similar role.
• Strong leadership skills and the ability to manage and motivate a team.
• Good knowledge of health and safety regulations and company policies.
• Flexibility to work weekends and evenings as required.

Responsibilities

• Oversee the operations of the business during their shift, ensuring high service levels.
• Manage the staff team during their shift, ensuring efficiency.
• Ensure compliance with health and safety regulations.
• Handle customer complaints and resolve issues efficiently.
• Monitor stock levels and order supplies as needed.
• Create and implement staff schedules for adequate coverage.
• Conduct performance reviews with staff members.
• Liaise with other teams for efficient business operation.

Skills

Leadership skills

Organizational skills

Problem-solving skills

Communication skills

Time-management skills

Job description

Overview

The Shift Leader will be responsible for overseeing the operations of the business during their shift, ensuring that customers receive high levels of service, and that the business runs efficiently and effectively.

Key Responsibilities

• Oversee the operations of the business during their shift, ensuring that customers receive high levels of service.
• Manage the staff team during their shift, ensuring that they are working effectively and efficiently.
• Ensure compliance with health and safety regulations and company policies.
• Handle customer complaints and resolve issues as quickly and efficiently as possible.
• Monitor stock levels and order supplies as required.
• Create and implement staff rotas and schedules to ensure adequate coverage.
• Conduct regular performance reviews with staff members.
• Liaise with other teams and departments to ensure the efficient operation of the business.

Qualifications and Education Requirements

• Proven experience as a Shift Leader or in a similar role.
• Strong leadership skills and the ability to manage and motivate a team.
• Excellent organizational and time‑management skills.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and prioritize tasks.
• Good knowledge of health and safety regulations and company policies.
• Flexibility to work weekends and evenings as required.

Day‑to‑day duties

• Oversee the operations of the business during their shift, ensuring that customers receive high levels of service.
• Manage the staff team during their shift, ensuring that they are working effectively and efficiently.
• Ensure compliance with health and safety regulations and company policies.
• Handle customer complaints and resolve issues as quickly and efficiently as possible.
• Monitor stock levels and order supplies as required.
• Create and implement staff rotas and schedules to ensure adequate coverage.
• Conduct regular performance reviews with staff members.
• Liaise with other teams and departments to ensure the efficient operation of the business.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.