Shift Leader

Planet; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Shift Leader to oversee operations during shifts and ensure high levels of customer service. The ideal candidate will have proven experience in a similar role, strong leadership and organizational skills. This position offers a hybrid work model with some flexibility in hours.

Qualifications

• Proven experience as a Shift Leader or in a similar role.
• Strong leadership skills and the ability to manage a team.
• Excellent organizational and time-management skills.
• Strong problem-solving skills and ability to think on your feet.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and prioritize tasks.
• Good knowledge of health and safety regulations.
• Flexibility to work weekends and evenings.

Responsibilities

• Oversee the operations of the business during the shift.
• Manage the staff team ensuring effective and efficient work.
• Ensure compliance with regulations and company policies.
• Handle customer complaints and resolve issues promptly.
• Monitor stock levels and order supplies when needed.
• Create and implement staff rotas and schedules.
• Conduct regular performance reviews with staff.
• Liaise with teams for efficient operation of the business.

Skills

Leadership skills

Organizational skills

Problem-solving skills

Communication skills

Interpersonal skills

Time-management skills

Job description

Overview

The Shift Leader will be responsible for overseeing the operations of the business during their shift, ensuring that customers receive high levels of service, and that the business runs efficiently and effectively.

Key Responsibilities

• Oversee the operations of the business during their shift, ensuring that customers receive high levels of service.
• Manage the staff team during their shift, ensuring that they are working effectively and efficiently.
• Ensure compliance with health and safety regulations and company policies.
• Handle customer complaints and resolve issues as quickly and efficiently as possible.
• Monitor stock levels and order supplies as required.
• Create and implement staff rotas and schedules to ensure adequate coverage.
• Conduct regular performance reviews with staff members.
• Liaise with other teams and departments to ensure the efficient operation of the business.

Qualifications And Education Requirements

• Proven experience as a Shift Leader or in a similar role.
• Strong leadership skills and the ability to manage and motivate a team.
• Excellent organizational and time-management skills.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and prioritize tasks.
• Good knowledge of health and safety regulations and company policies.
• Flexibility to work weekends and evenings as required.

Day-to-day duties

• Oversee the operations of the business during their shift, ensuring that customers receive high levels of service.
• Manage the staff team during their shift, ensuring that they are working effectively and efficiently.
• Ensure compliance with health and safety regulations and company policies.
• Handle customer complaints and resolve issues as quickly and efficiently as possible.
• Monitor stock levels and order supplies as required.
• Create and implement staff rotas and schedules to ensure adequate coverage.
• Conduct regular performance reviews with staff members.
• Liaise with other teams and departments to ensure the efficient operation of the business.

Work Model

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.