Services Specialist - Applications Engineering

Baker Hughes Company; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Work-life balance

Medical care options

Life & disability insurance

Job summary

Baker Hughes Company is seeking a Services Specialist - Applications Engineering in Abu Dhabi. You will design and manage technical job programs, work with Service Delivery Coordinators, and ensure flawless execution through pre-planning to post-job analysis.

The role spans multiple disciplines across a global matrix organization and requires travel to rig sites and facilities. You will lead design of application-specific solutions, document calculations, and provide on-demand support during

Qualifications

• Bachelor’s degree in science, technology, engineering or mathematics.
• Excellent leadership, strong interpersonal, influencing and planning skills
• Excellent communication and presentation skills.
• Strong organizational, analytical and problem solving skills.
• Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)
• Ability to be on call outside of normal business hours
• Ability to work in a global matrix organization.

Responsibilities

• Ensure compliance with the Job Cycle (MtJC) process.
• Understand client objectives and commercial terms; coordinate with Service Delivery Coordinator/Salesperson.
• Perform offset job analysis and engineering modelling to understand hazards.
• Collaborate with disciplines to ensure all aspects are considered.
• Design a job program with risk mitigation and contingency plans.
• Document calculations and changes for audit purposes.
• Provide on-demand support during job execution.
• Compare planned vs executed jobs and derive improvements.
• Address field incidents and participate in investigations when required.
• Communicate incidents to clients and support cash collection.
• Advise on product improvement opportunities.
• Provide sales support and product recommendations.

Skills

Leadership

Interpersonal skills

Communication

Presentation skills

Analytical skills

Travel willingness

On-call availability

Global matrix

Education

Bachelor’s degree in STEM

Job description

Services Specialist - Applications Engineering

Do you enjoy being part of a successful team? Do you like working in collaborative teams and solving technical problems? The Applications Engineer ensures Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post-job analysis. This position delivers a technical job program or application design that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions. This position works seamlessly together with the Service Delivery Coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the applications are understood and have been considered.

Responsibilities

• Ensure compliance with manage the Job Cycle (MtJC) process.
• Work with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.).
• Perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential.
• Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered.
• Design a job program, including risk mitigation plans and contingency plans, that can meet the client’s objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes.
• Work with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client’s objective is communicated to the client using the appropriate channels/processes for the respective client.
• Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes.
• Provide on-demand support in accordance with product portfolio or on-call schedule for job execution.
• Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place.
• Work on Field Incidents related to products/services.
• Participate in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions.
• Ensure timely incident management to enable fast customer issue resolution and cash collection.
• Advise on product improvement opportunities for repetitive component/product failures.
• Responsible for providing sales support and product application recommendations.
• Product line specific responsibilities as applicable.
• Handles special projects as required.

Qualifications

• Bachelor’s degree in science, technology, engineering or mathematics.
• Have experience with 4 to 6 years.
• Have an experience in Drill Bits
• Have an experience in Oil and Gas (Drilling)
• Excellent leadership, strong interpersonal, influencing and planning skills
• Ability to be on call outside of normal business hours
• Ability to work in a global matrix organization.
• Excellent communication and presentation skills.
• Strong organizational, analytical and problem solving skills.
• Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)

Desired Characteristics

• Significant operational experience.
• Comfortable presenting in front of an audience of experienced peers
• Ability to manage, develop, coach, and mentor teams across organizational boundaries.
• Ability to learn and use various computer tools to prepare data and visualizations for analysis.
• Ability to work independently.
• Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs

The Baker Hughes internal title for this role is: Services Specialist - Applications Engineering

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.