Services Engineer Abu Dhabi Based

Technogym Sweden; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading fitness solutions company in Abu Dhabi is seeking a Service Engineer to ensure customer satisfaction by resolving product-related requests. The ideal candidate will have a diploma in Electronics and 1-2 years of experience in a similar role. Responsibilities include root cause analysis of product issues and managing service orders. Competitive salary and training opportunities available.

Qualifications

• 1-2 years experience in a similar role.
• Mechanical / Electronic engineering skills.
• Knowledge of IT networking is an advantage.

Responsibilities

• Ensure complete customer satisfaction by resolving customer requests.
• Execute effective root cause analysis of product issues.
• Schedule on-site visits according to SLAs.

Skills

Troubleshooting technical equipment

Teamwork

Technical communication

Customer service management

Use of mobile tools and applications

Education

Diploma / Degree in Electronics & Communications

Job description

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet and a positive mental approach and AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games – from Sydney 2000 to Milano Cortina 2026.

Your Role

We are looking for a problem‑solving Service Engineer based in Abu Dhabi who will act as a customer champion. Your main mission is to ensure complete customer satisfaction by diligently resolving all customer requests related to the installation and service of our products.

Your Impact

• Execute effective root cause analysis of product issues with the goal of identifying the proper parts to be used and determining the appropriate solution.
• Execute jobs in line with Customer SLAs.
• Achieve field performance (TTS, FTFR and JMR3).
• Manage stock of parts and guarantee a high level of inventory record accuracy.
• Educate customers in the technical use and care of Technogym equipment.
• Properly manage work orders and service reports (i.e. including all requested information based on assigned standard operating procedures).
• Schedule on‑site visits according to SLAs and contact customers to notify them of estimated times of arrival.
• When on field carry out light maintenance whenever needed and check the equipment to proactively detect issues.
• Always act in a professional and customer‑oriented way collecting full and structured feedback from the field to fully depict our Customers real needs and new sales potential.
• Manage safety issues in person.
• Escalate problems and reassign calls when appropriate.
• Accurately report service data in line with assigned procedures.
• Ensure all work‑related equipment and vehicles are utilized and maintained safely and responsibly ensuring all work‑related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.
• Promptly complete all training courses to stay up to date with technical news, important communications and new products released in the market.

About You

Ideally you are passionate about working out, enthusiastic, proactive, down‑to‑earth and exceptional at working in a team.

Qualifications

• 1-2 years experience in a similar role.
• Diploma / Degree in Electronics & Communications or similar.
• Mechanical / Electronic engineering skills.
• Ability to troubleshoot, test, repair and serve technical equipment.
• Knowledge and ability to work with mobile tools and applications.
• Knowledge of IT networking is an advantage.
• Management of service orders.
• Repair business expertise.
• Management of client requests and complaints.
• Transparency, intellectually open mind and aptitude for teamwork.

Equal Opportunities

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!