ServiceNow SPM Functional Consultant

Müller's Solutions; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

Müller's Solutions in Dubai is seeking a skilled ServiceNow SPM Functional Consultant to bridge business needs with technical solutions. The role involves client engagement, configuring the ServiceNow SPM module, documenting requirements, and facilitating training sessions. Ideal candidates have at least 3 years of experience as ServiceNow Functional Consultants, strong understanding of portfolio management, and excellent communication skills. Relevant ServiceNow certifications are a plus.

Qualifications

• At least 3 years of experience as ServiceNow Functional Consultant with SPM module.
• Strong understanding of portfolio management principles.
• Experience in configuring and implementing ServiceNow SPM solutions.

Responsibilities

• Engage with clients to collect and analyze business requirements.
• Configure and customize the ServiceNow SPM module.
• Document functional requirements and process flows.
• Facilitate workshops and training sessions for clients.

Skills

ServiceNow SPM expertise

Business analysis

Stakeholder management

Communication skills

Education

Bachelor’s degree in Business or IT

Tools

ServiceNow

Job description

Müller’s Solutions is actively seeking a skilled ServiceNow SPM Functional Consultant to join our team. In this role, you will be responsible for bridging the gap between business needs and technical solutions by leveraging your expertise in the ServiceNow Strategic Portfolio Management (SPM) module. You will partner with clients to gather requirements, configure the platform, and ensure that portfolio management processes are optimized to deliver strategic value.

Key Responsibilities

• Engage with clients to collect and analyze business requirements related to portfolio management
• Configure and customize the ServiceNow SPM module to align with client objectives and best practices
• Document functional requirements, process flows, and solution designs
• Facilitate workshops and training sessions to enhance client understanding and adoption of ServiceNow SPM
• Work closely with technical teams to ensure smooth integration and implementation of SPM solutions
• Support testing activities, including user acceptance testing, and provide go‑live support
• Stay informed about the latest updates and trends within ServiceNow SPM to continuously improve client solutions

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field
• At least 3 years of experience working as a ServiceNow Functional Consultant, specifically with the SPM module
• Strong understanding of portfolio management principles and best practices
• Proven experience in configuring and implementing ServiceNow SPM solutions
• Excellent communication and stakeholder management skills
• Ability to translate complex business needs into practical ServiceNow configurations
• Experience in conducting workshops, trainings, and providing end‑user support
• Relevant ServiceNow certifications related to SPM or ITBM are advantageous