ServiceNow Senior Technical Consultant

DXC.technology; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A global technology company in the United Arab Emirates is seeking an experienced professional to lead the design and implementation of ServiceNow solutions across various modules. The ideal candidate will have strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM, along with a solid understanding of ITIL principles. You will collaborate with stakeholders, manage complex projects, and drive continuous improvement initiatives. Join a team that values in-person collaboration while offering a supportive and flexible work environment.

Qualifications

• Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
• Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
• Experience in scripting, workflow design, and platform customization.
• Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
• Excellent communication, stakeholder management, and problem-solving skills.
• Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
• Collaborate with business and IT stakeholders to gather requirements and translate into scalable ServiceNow workflows.
• Apply ITIL framework principles to optimize service management processes within ServiceNow.
• Manage integrations between ServiceNow and external systems.
• Provide technical mentorship to project teams, ensuring quality standards.
• Stay current with ServiceNow platform updates and trends.
• Drive continuous improvement initiatives leveraging ServiceNow functionalities.

Skills

ServiceNow ITSM

ServiceNow HRSD

ServiceNow ITOM

ITIL processes

Scripting

Workflow design

Platform customization

Communication

Stakeholder management

Problem-solving

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Job description

Job Description

Key Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
• Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.
• Apply ITIL framework principles to optimize and align service management processes within ServiceNow.
• Manage integrations between ServiceNow and external systems to support seamless operations.
• Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.
• Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.
• Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

Required Skills and Experience

• Strong hands‑on experience with ServiceNow ITSM, HRSD, and ITOM modules.
• Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
• Experience in scripting, workflow design, and platform customization.
• Proven ability to manage and deliver complex ServiceNow projects in a client‑facing role.
• Excellent communication, stakeholder management, and problem‑solving skills.
• Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
• Bachelor’s degree in Computer Science, Information Technology, or related discipline.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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