ServiceNow ITSM Developer

Adecco; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading talent advisory firm in Abu Dhabi is hiring a ServiceNow ITSM Developer for a 6-month contract. The role requires a minimum of 5 years in IT Service Management, with a proven track record in ServiceNow development. You will collaborate with stakeholders to enhance platform functionality and optimize business processes. Ideal candidates will have relevant industry certifications and solid experience in IT Asset Management and governance frameworks.

Benefits

Equal Opportunities Employer

Career support and employability initiatives

Qualifications

• Minimum 5 years of professional experience in IT Service Management.
• Proven hands-on experience as a ServiceNow ITSM Developer.
• In-depth knowledge of IT governance frameworks.

Responsibilities

• Act as the primary owner and contact for the ServiceNow platform.
• Collaborate with IT teams to define platform requirements.
• Maintain best practices for ServiceNow development.

Skills

IT Service Management

ServiceNow ITSM

IT Asset Management

Change Management

Problem Management

Education

Industry certification in ITIL, COBIT, or ServiceNow

Job description

About the role

Role: Contract
Contract Duration: 6 Months
Location: Onsite in Abu Dhabi

Adecco is hiring a ServiceNow ITSM Developer for our prestigious client in Abu Dhabi. This individual is responsible for overseeing the implementation, management and optimization of system of interaction. You will collaborate closely with various stakeholders to optimize the platform’s functionality and drive business value.
This role will be pivotal in driving change across the company, leveraging technology to enhance processes, improve customer experiences, and foster innovation.

Hands‑on experience as a ServiceNow ITSM Developer. Candidates without this experience will not be considered.

What you’ll be doing

• Act as the primary owner and point of contact for the ServiceNow platform within the organization.
• Collaborate with IT teams, business stakeholders, and vendors to define platform requirements, priorities, and roadmaps.
• Oversee platform configuration, customization, and integration with other enterprise systems.
• Maintain and enforce best practices, standards, and governance for ServiceNow development and usage.
• Monitor platform performance, security, and compliance, implementing improvements as needed.
• Serve as a subject matter expert and liaison for ServiceNow‑related projects and initiatives.
• Manage and optimize CMDB data quality, relationships, and workflows to ensure accurate and reliable configuration information.

About you

• Minimum of 5 years professional experience in IT Service Management / Delivery.
• Mandatory: Proven hands‑on experience as a ServiceNow ITSM Developer, including design, development, and deployment of ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
• Industry certification in one or more of the following: MCSE, CISA, ISC, ITIL expert level, COBIT, ServiceNow, ITSM, DevOps, Prince2 or APM, Six Sigma.
• The incumbent must have an in-depth understanding and solid practical experience in IT Service Management and governance frameworks.
• Strong knowledge of IT best practices and protocols, operational risk management.
• In-depth knowledge and expertise in IT Asset Management and Service Delivery.

Why join us?

Adecco is the world’s leading talent advisory and solutions company. We are driven by a powerful purpose – making the future work for everyone. As a career partner, we support the employability and employment of our Candidates and Associates and are committed to their success. Adecco Middle East is an Equal Opportunities Employer headquartered in Dubai, UAE.

If you are interested, we want to hear from you!

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