ServiceNow Business Analyst ServiceNow Implementation exp is MU

QBrainX; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider is seeking a highly skilled ServiceNow Business Analyst in Abu Dhabi. The ideal candidate will have 5 to 7 years of business analysis experience, with a strong emphasis on ServiceNow implementations. Responsibilities include analyzing business requirements, collaborating with teams to define processes, and supporting ServiceNow configurations. This full-time role offers a unique opportunity to enhance operational efficiency through effective stakeholder engagement.

Qualifications

• 5 to 7 years of experience in business analysis.
• At least 3 years of experience specifically working on ServiceNow implementations.
• Experience with ITIL processes and Service Management frameworks.

Responsibilities

• Lead the analysis and documentation of business requirements.
• Collaborate with cross-functional teams to define processes.
• Design and implement solutions on the ServiceNow platform.
• Conduct workshops and meetings to gather requirements.
• Act as a liaison between business and technical teams.
• Analyze data for system improvements and automation.
• Oversee testing and ensure system meets business expectations.
• Provide training and user support during implementation.

Skills

SQL

Agile

Business Analysis

Visio

Waterfall

Business Process Modeling

Requirements Gathering

User Acceptance Testing

Business Requirements

SDLC

Systems Analysis

Data Analysis Skills

Education

Bachelor's degree in Business Administration, Information Technology, or a related field

Tools

JIRA

Confluence

Microsoft Office Suite

Job description

Job Title: ServiceNow Business Analyst (ServiceNow Implementation exp is MUST)

Experience Level: 5 to 7 years

Relevant Experience: 3 years into ServiceNow BA

Job Location: Onsite Abu Dhabi for 6 month initially

Job Type: FullTime

Job Description: We are seeking a highly skilled and experienced Business Analyst to support the onboarding of the General Services stream in ServiceNow. The successful candidate will work closely with stakeholders to gather requirements, analyze business processes, and ensure seamless integration of ServiceNow functionalities to enhance operational efficiency.

Key Responsibilities

• Lead the analysis and documentation of business requirements for onboarding General Services into ServiceNow.
• Collaborate with cross-functional teams including IT operations and business stakeholders to define and refine processes, workflows, and service management practices.
• Design and implement best-practice solutions on the ServiceNow platform ensuring the General Services stream aligns with organizational goals.
• Conduct workshops and meetings with stakeholders to gather, validate, and prioritize business requirements.
• Act as a liaison between business and technical teams to ensure clear communication and successful project delivery.
• Analyze data and provide recommendations for system improvements and process automation within ServiceNow.
• Support ServiceNow configuration and customization based on requirements of the General Services stream.
• Oversee testing and ensure the system meets business expectations.
• Provide training and user support to business users during and post-implementation phases.
• Ensure project timelines are met, managing risks and issues proactively.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field is preferred.
• Minimum of 5 to 7 years of experience in business analysis with at least 3 years of experience specifically working on ServiceNow implementations.
• Proven experience with ServiceNow, especially in ITIL processes.
• Experience working on ITSM / HRSD / ITOM / GRC / ITAM, etc.
• Strong understanding of ITIL processes, Service Management frameworks, and best practices.
• Ability to analyze complex business requirements and translate them into functional specifications.
• Strong communication, presentation, and stakeholder management skills.
• Experience in leading teams with the ability to mentor and guide junior business analysts.
• Proficiency in tools such as JIRA, Confluence, and Microsoft Office Suite.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience working with clients in the UAE or the Middle East region.
• Familiarity with Agile methodologies and project management.

Key Skills

SQL, Agile, Business Analysis, Visio, Waterfall, Business Process Modeling, Requirements Gathering, User Acceptance Testing, Business Requirements, SDLC, Systems Analysis, Data Analysis Skills

Employment Type: Full Time

Experience: years

Vacancy: 1