Service Technician | Al-Futtaim Automotive | BYD

Al-Futtaim; Dubai; On-site; AED 50,000 - 75,000; Full time

Job summary

A diversified regional business in Dubai seeks a Service Technician to perform maintenance and repairs on BYD vehicles. The ideal candidate has 2+ years of hands-on experience, strong technical skills in EV/Hybrid systems, and a Trade Certificate in Mechanical or Automobile Engineering. This role emphasizes quality service and safety in a fast-paced workshop environment.

Qualifications

• Proven technical expertise in independent servicing, repairs, and component replacement.
• Basic diagnostic knowledge in identifying mechanical and electronic faults.
• Hands-on experience in servicing EV or Hybrid vehicles is essential.

Responsibilities

• Carry out repairs and maintenance on all BYD vehicles.
• Utilize diagnostic tools to perform checks and inspections.
• Maintain a clean, organized, and safe workspace.

Skills

Mechanical expertise

Diagnostic skills

EV/Hybrid servicing

Education

Trade Certificate or Diploma in Mechanical / Automobile Engineering

Job description

Job Requisition ID : 173490

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To perform maintenance, repair, and diagnostic services on equipment and vehicles in line with company standards, ensuring reliability, safety, and peak performance. The Service Technician plays a key role in supporting operational efficiency by delivering top-quality technical service while maintaining strict compliance with safety and quality procedures.

What you will do

• Carry out repairs and maintenance on all BYD vehicles.
• Complete and maintain check sheets and detailed vehicle write-ups on repair orders.
• Identify and report any additional work required after completing the EVHC.
• Utilize diagnostic tools and technology to perform basic checks and electronic inspections.
• Ensure zero repeat repairs through accurate troubleshooting and quality workmanship.
• Strive for exceptional customer satisfaction and advocacy.
• Achieve productivity and efficiency targets as assigned.
• Manage time effectively to ensure all scheduled work is completed within the specified time.
• Demonstrate punctuality and discipline in every task.
• Handle all special tools and equipment responsibly.
• Maintain a clean, organized, and safe workspace at all times.
• Uphold all Health & Safety standards and ensure safe working practices are consistently followed.

Required skills to be successful

• Trade Certificate or Diploma in Mechanical / Automobile Engineering.
• Proven technical expertise in independent servicing, repairs, and component replacement.
• Basic diagnostic knowledge in identifying mechanical and electronic faults.
• Hands-on experience in servicing EV or Hybrid vehicles is essential.

About the team

This role reports to the Service Supervisor and is based in a dynamic EV workshop environment. You will play a vital role in diagnosing and resolving technical issues in line with manufacturer standards, contributing directly to the overall service excellence of the team.

What equips you for the role

• Minimum of 2 years’ hands‑on experience in maintenance, repair, and diagnostics.
• Strong technical knowledge and understanding of EV / Hybrid systems.
• Ability to explain complex technical issues to customers in a clear and professional manner.
• Good English communication skills, both verbal and written.