Service Technician

Antons Recruitment Agency; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment agency is seeking a Service Technician in Dubai to provide maintenance and repair of welding and cutting products. The ideal candidate will have 4-6 years of experience, a relevant engineering qualification, and excellent problem-solving skills. This full-time position requires mobility within the assigned region, offering a salary between AED 5000 - 7000 monthly.

Qualifications

• Minimum 4-6 years as a service technician in Welding and Cutting Industry.
• Excellent communication skills in English; any additional language skills are an advantage.
• A valid local driving license is essential.

Responsibilities

• Provide service maintenance, repair, and installation of welding & cutting products.
• Ensure servicing is completed to a high standard within agreed timelines.
• Conduct successful training and demonstrations at customer locations.

Skills

Mechanic Experience

Customer Service

Mechanical Knowledge

Troubleshooting

Service Technician Experience

Education

Diploma or bachelor's degree in Electrical/Electronic Engineering

Job description

Position Overview : Service Technician

Duties & Responsibilities : The aim of this role will be to provide service maintenance repair and installation of welding & cutting products along with educating our customers / distributors / agents with their welding and cutting product techniques and to be able to generate after sales revenue.

Repair and troubleshooting : This role will ensure servicing is completed to a high standard within agreed timeline with direct and indirect customers.

Provide alternative solutions to customers to solve their shortterm cover if repair cannot be completed on time.

Provide proper diagnostics to find root cause of the problem.

Advise to change only defective item not the full system.

Report the daily activities to service coordinator through Innosoft. Installations :

Lead on installation from start to finish Plan PreInstallation Visit make sure all requirements are present at customer site before installation start.

Test train and commission and handover

Collect signed acceptance certificate from customer

Sales and lead generation :

Generate Spare parts list for existing installations

Initiate critical spare parts discussions with customer.

Make sure customer is using ESAB Genuine parts and define their source of buying.

Define reason for using copy parts if found and report to product management.

Generate leads for retrofits and report to product management.

Other Activities : In case of no service calls conduct regular customer visits for sales and lead generation activities. Understand more about customers cutting and welding activities.

Machine documentation :

Update & Maintain list of Installed bases.

Update & Maintain Machine documentations of all installed base.

Prepare critical complaint report regularly and maintain a copy in the server location.

Prepare quality complaint report for products and suggestion for development.

Trainings :

Train customers & distributors on process operation and maintenance.

Demonstrations :

Conduct successful demonstrations at customer places & ESAB process center.

Key interfaces :

Key interfaces will include Customers / distributors / agents logistics sales department local product management and central After Sales Team.

Qualifications (Include education experience technical travel and language requirements)

Language Requirements

Excellent communication skills in English are required and any additional language skills would be an advantage.

Education Requirements

Diploma or bachelors degree or higher in Electrical / Electronic Engineering discipline

Technical Requirements

A selfmotivated commercially focused candidate with excellent communication skills.

Strong Analytical and problemsolving skills and the ability to think spontaneously.

Strong Technical skills with the ability to improvise and solve product queries

A valid local driving license is essential

Experience Requirements

A minimum of 4 6 years as a service technician in Welding and Cutting Industry

Mobility & Travel Requirements

This role will involve travel within the assigned region

Key Skills

• Mechanic Experience
• Pest Control
• Customer Service
• Hand Tools
• HVAC
• Mechanical Knowledge
• Automotive Repair
• Service Technician Experience
• Maintenance
• Heavy Lifting
• Equipment Repair
• Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 5000 - 7000